HMRC Rapid Response Operations Specialist

3 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

Job Overview

Embark on a fulfilling career with HM Revenue and Customs (HMRC). Our organization is dedicated to fostering a workplace that promotes purpose, growth, and a sense of belonging. Join us and explore the experiences of our employees who share insights into what it truly means to be part of HMRC.

The Surge and Rapid Response Team (SRRT) is a pioneering unit that collaborates across various government sectors to effectively manage peak service demands and address unforeseen emergencies.

Our team's impact spans all government departments, including their agencies and associated bodies. Notable partners include the Home Office, Cabinet Office, and Department for Work and Pensions, alongside regular support to smaller entities like the National Crime Agency and Animal, Plant and Health Agency.

We take pride in delivering exceptional customer service to all our stakeholders. Our team is highly adaptable and can mobilize personnel swiftly to meet urgent needs, often requiring travel across the UK and occasionally internationally, including overnight assignments.

If you resonate with this mission, you might be the ideal candidate we seek to join our Surge and Rapid Response Team.

Based at HMRC, we are committed to cultivating an inclusive and respectful workplace that mirrors the diversity of the communities we serve. We aim to unlock the potential of every individual who chooses to work with us, offering a variety of flexible working arrangements to support a rewarding career at HMRC.

Diverse experiences and viewpoints are essential to our success in SRRT, and we encourage applications from individuals of all backgrounds who possess the skills and experience necessary for this role.

Position Details

The Surge and Rapid Response Team is in search of adaptable frontline operational staff to join our deployment unit, executing various roles across a spectrum of civil service departments.

As a permanent member of the Surge and Rapid Response Team, you will provide outstanding customer service while working in diverse environments.

Your responsibilities will include delivering high-quality support to achieve key objectives, with tasks varying based on current deployments. You may also need to assist the team in managing priorities and deliverables as required.

Key Responsibilities

Responsibilities may encompass:

  • Handling casework, telephony, decision-making, and data processing across multiple departments and IT systems.
  • Engaging with the public face-to-face, such as in passport control scenarios.
  • Responding to urgent tasks that may require training or travel at short notice.
  • Meeting timeliness and quality benchmarks while providing excellent customer service.
  • Exhibiting strong verbal and written communication skills, with the ability to operate independently in a dynamic setting.
  • Building and maintaining effective working relationships with both internal and external stakeholders.
  • Ensuring effective personal and team performance.

No prior experience is necessary, as comprehensive training will be provided. We value enthusiasm, a willingness to learn, and a commitment to delivering results.

You will become part of a supportive network within the Surge and Rapid Response Team, which spans various locations. Our teams are friendly and welcoming, dedicated to helping you achieve your potential.

We are open to applications from those seeking flexible working arrangements and will consider requests based on operational and customer service needs.

Essential Qualifications

We seek individuals who uphold the values and standards of the Civil Service and who:

  • Can travel nationally or internationally, sometimes at short notice, including overnight stays.
  • Are flexible and capable of meeting deadlines effectively.

Desirable Qualifications

We are looking for candidates who can demonstrate:

  • Confidence in decision-making aligned with training to achieve objectives.
  • Strong interpersonal and communication skills, thriving in both team settings and independent work.
  • Resilience and readiness to handle challenges or confrontations.
  • Comfort in engaging with the public in various formats.

Benefits

In addition to a competitive salary, HM Revenue and Customs contributes significantly to your membership in the Civil Service Defined Benefit Pension scheme.

HMRC supports both flexible and hybrid working policies, enabling you to balance your professional and personal commitments. We offer a generous leave allowance, starting at 25 days and increasing with service duration.

  • Pension contributions of at least 27% of salary.
  • Family-friendly policies.
  • Personal support and development opportunities.

To learn more about HMRC and the rewarding career opportunities we offer, we encourage you to explore our resources.

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