Alarm Response Specialist
2 weeks ago
Job Summary:
Verisure Services (UK) Limited is seeking a skilled Alarm Response Specialist to join our team. As a key member of our security operations team, you will be responsible for responding to alarm incidents in a timely and professional manner.
Key Responsibilities:
- React to alarm signals received from customer premises, reviewing images and liaising with relevant authorities as necessary.
- Process alarm signals, making quick and accurate decisions in accordance with strict security protocols.
- Communicate with customers during incidents, ensuring their security and safety.
- Handle inbound customer calls, providing assistance and resolving issues.
- Prevent false alarms, explain system usage, and detect technical issues.
Requirements:
- Experience in providing excellent customer service.
- Excellent communication and problem-solving skills.
- Ability to show patience and consideration towards customers via telephone.
- Customer-oriented, genuinely passionate about customers' security and safety.
- Ability to multitask effectively while maintaining high service quality.
- Proactive and able to follow strict protocols accurately.
- Accurate data capture and typing skills.
- Good IT and Microsoft Office skills.
- A selfless team player.
Benefits:
- Enjoy your birthday off as a special treat.
- Night Shift Allowance.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
About Us:
Verisure Services (UK) Limited is a leading security company providing professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers with peace of mind by protecting what matters most to them.
Diversity & Inclusion:
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
-
Alarm Response Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full timeJob SummaryWe are seeking a dedicated individual to join our team as an Alarm Response Advisor at Verisure Services (UK) Limited. As a key member of our Alarm Receiving Centre, you will play a vital role in safeguarding our customers by responding to incidents promptly and efficiently.Key ResponsibilitiesRespond to alarm signals and incidents in a timely and...
-
Fire Alarm Installation Specialist
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Protec Fire Detection PLC Full timePosition OverviewProtec Fire Detection PLC is seeking a dedicated Small Works Engineer to join our team. This role involves the installation, configuration, and commissioning of fire alarm systems and related equipment.Key ResponsibilitiesExecute the installation of new fire alarm systems.Enhance and modify existing systems previously installed by our...
-
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV Library Full timeJob SummaryCV Library is seeking a highly skilled Fire Alarm and Emergency Lighting Service Engineer to join our team. As a Fire Alarm and Emergency Lighting Service Engineer, you will be responsible for providing design, installation, service, maintenance, breakdown, and repair to both fire and security alarms across the UK.About the RoleProvide service,...
-
Fire Alarm and Electrical Service Engineer
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Marble Talent Group Ltd Full timeMarble Talent Group Ltd is working with a well-established company that has been trading for over 50 years. This company specializes in providing design, installation, service, maintenance, breakdown, and repair to both fire and security alarms across the UK. Due to continued growth, they are looking for a fire alarm and emergency lighting service and small...
-
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Marble Talent Group Ltd Full timeMarble Talent Group Ltd is working with a well-established company who has been trading for over 50 years. They specialize in providing design, installation, service, maintenance, breakdown, and repair to both fire and security alarms across the UK. Job Role The company is looking for a fire alarm and emergency lighting service engineer to join their team....
-
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Marble Talent Group Ltd Full timeMarble Talent Group Ltd is working with a well-established company who has been trading for over 50 years. They specialize in providing design, installation, service, maintenance, breakdown, and repair to both fire and security alarms across the UK. Job Role The company is looking for a fire alarm and emergency lighting service engineer to join their team....
-
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ZipRecruiter Full timeJob Title: Security and Fire Alarm Service EngineerAbout the Role:We are seeking a highly skilled Fire Alarm and Emergency Lighting Service Engineer to join our team at ZipRecruiter. As a key member of our operations team, you will be responsible for providing expert service, maintenance, and repair of fire alarm and emergency lighting systems across various...
-
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Marble Talent Group Ltd Full timeMarble Talent Group Ltd is working with a well-established company that has been trading for over 50 years. This company specializes in providing design, installation, service, maintenance, breakdown, and repair to both fire and security alarms across the UK. Due to continued growth, they are looking for a fire alarm and emergency lighting service and small...
-
Security Operations Coordinator
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Response Group Full time**About First Response Group**We are a leading provider of total security, risk, and facilities management solutions. Our company is committed to delivering a first-class service to our clients through the use of new technologies and training and development.We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations. Our team...
-
Security Officer
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Response Group Full time**About First Response Group**We are a leading provider of total security, risk, and facilities management solutions. Our mission is to deliver a first-class service to our clients through the use of new technologies and training and development.We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.**Job Summary**We are...
-
Security Systems Specialist
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom IBS Security Solutions Full timeJob Summary:We are seeking a highly skilled Fire and Security Engineer to join our team at IBS Security Solutions. The ideal candidate will be responsible for installing, maintaining, and repairing fire alarm systems, Intruder Alarm Systems, access control systems, and CCTV systems.Key Responsibilities:Install, maintain, and repair fire alarm systems,...
-
Security Systems Specialist
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom IBS Security Solutions Full timeJob Summary:We are seeking a highly skilled Fire and Security Engineer to join our team at IBS Security Solutions. The ideal candidate will be responsible for installing, maintaining, and repairing fire alarm systems, Intruder Alarm Systems, access control systems, and CCTV systems.Key Responsibilities:Install, maintain, and repair fire alarm systems,...
-
Recruitment Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full timeVerisure is a leading provider of monitored smart alarms in Europe, protecting over 5 million customers. As a certified TOP Employer in the UK and Europe, we are dedicated to creating a positive work environment that values and supports our employees. We are seeking a driven and enthusiastic Recruitment Specialist to join our growing team. In this role, you...
-
Technical Support Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full timeJob Summary:We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Verisure Services (UK) Limited. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and ensuring a high level of customer satisfaction.Key...
-
Procurement Risk Specialist
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hays Specialist Recruitment Limited Full timeWe are seeking a highly skilled Procurement Risk Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our procurement team, you will be responsible for developing and implementing effective supplier risk management strategies.Key Responsibilities:Develop and implement supplier risk management strategies to ensure compliance...
-
Procurement Risk Specialist
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hays Specialist Recruitment Limited Full timeWe are seeking a highly skilled Procurement Risk Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our procurement team, you will be responsible for developing and implementing effective supplier risk management strategies.Key Responsibilities:Develop and implement supplier risk management strategies to ensure compliance...
-
Security Systems Specialist
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom IBS Security Solutions Full timeWe are seeking a highly skilled Fire and Security Engineer to fill a key role within our organization, IBS Security Solutions. The ideal candidate will be responsible for installing, maintaining, and repairing fire alarm systems, Intruder Alarm Systems, access control systems, and CCTV systems. The successful candidate must have a strong understanding of...
-
Security Systems Specialist
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom IBS Security Solutions Full timeWe are seeking a highly skilled Fire and Security Engineer to fill a key role within our organization, IBS Security Solutions. The ideal candidate will be responsible for installing, maintaining, and repairing fire alarm systems, Intruder Alarm Systems, access control systems, and CCTV systems. The successful candidate must have a strong understanding of...
-
Procurement Risk Specialist
17 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hays Specialist Recruitment Limited Full timeWe are seeking a highly skilled Procurement Risk Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our procurement team, you will be responsible for developing and implementing effective supplier risk management strategies.Key Responsibilities:Develop and implement supplier risk management strategies to ensure compliance...
-
Procurement Risk Specialist
19 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hays Specialist Recruitment Limited Full timeWe are seeking a highly skilled Procurement Risk Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our procurement team, you will be responsible for developing and implementing effective supplier risk management strategies.Key Responsibilities:Develop and implement supplier risk management strategies to ensure compliance...