Customer Team Lead

1 week ago


Bournemouth, Bournemouth, United Kingdom CityFibre Full time
About the Role

As a Team Leader at CityFibre, you will be responsible for leading a team of Customer Field Engineers to deliver high-quality fibre network installations and repairs. Your primary goal will be to ensure that all sites are operating to a high standard, and that customer complaints are resolved efficiently.

Key Responsibilities
  • Lead a team to complete fibre network installations, repairs, and civil activities to business and residential properties.
  • Oversee and participate in minor civil activities, including reinstatement to industry standards.
  • Conduct safety checks and quality audits to ensure compliance with CityFibre KPIs.
  • Manage customer complaints and escalations from initial contact to resolution.
Requirements
  • Extensive experience in fibre network installation and repair.
  • Relevant qualifications, including NRSWA LA and S1, Openreach PIA S007 and S008, and SA020 and SA022.
  • Valid UK driving license with no more than 6 penalty points.
  • Ability to work at heights and climb poles.
What We Offer
  • A competitive salary of £39,000 - £54,000 depending on experience.
  • 25 days' holiday, a day off on your birthday, and a day off to support a charity or organisation of your choice.
  • A performance-related bonus scheme and private healthcare.
  • Training and support to gain desirable qualifications.
About CityFibre

CityFibre is a leading provider of fibre network infrastructure in the UK. We are committed to providing equal opportunities to people from all backgrounds and commitments. We offer a supportive and inclusive work environment, with opportunities for career development and growth.


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