Customer Team Lead
1 week ago
As a Team Leader at CityFibre, you will be responsible for leading a team of Customer Field Engineers to deliver high-quality fibre network installations and repairs. Your primary goal will be to ensure that all sites are operating to a high standard, and that customer complaints are resolved efficiently.
Key Responsibilities- Lead a team to complete fibre network installations, repairs, and civil activities to business and residential properties.
- Oversee and participate in minor civil activities, including reinstatement to industry standards.
- Conduct safety checks and quality audits to ensure compliance with CityFibre KPIs.
- Manage customer complaints and escalations from initial contact to resolution.
- Extensive experience in fibre network installation and repair.
- Relevant qualifications, including NRSWA LA and S1, Openreach PIA S007 and S008, and SA020 and SA022.
- Valid UK driving license with no more than 6 penalty points.
- Ability to work at heights and climb poles.
- A competitive salary of £39,000 - £54,000 depending on experience.
- 25 days' holiday, a day off on your birthday, and a day off to support a charity or organisation of your choice.
- A performance-related bonus scheme and private healthcare.
- Training and support to gain desirable qualifications.
CityFibre is a leading provider of fibre network infrastructure in the UK. We are committed to providing equal opportunities to people from all backgrounds and commitments. We offer a supportive and inclusive work environment, with opportunities for career development and growth.
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Customer Team Lead
1 week ago
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Customer Team Lead
4 days ago
Bournemouth, Bournemouth, United Kingdom CityFibre Limited Full timeJob Description**Job Title:** Customer Team Lead**Company:** CityFibre Limited**Job Type:** Full-time**Location:** Remote (with occasional travel to Milton Keynes for training)**About Us:CityFibre Limited is a leading provider of wholesale connectivity to multiple business and consumer service providers, local authorities, and mobile operators. Our goal is...
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Customer Service Team Lead
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Customer Service Team Lead
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Customer Service Team Lead
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