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Operations Team Lead

2 months ago

Bournemouth, Bournemouth, United Kingdom NATIONWIDE BUILDING SOCIETY Full time
About the Role

We are seeking a highly skilled and experienced Operations Team Lead to join our team at Nationwide Building Society. As a key member of our leadership team, you will be responsible for leading a team of individuals processing work for our landlord customers.

Key Responsibilities:

  • Lead a team of operations professionals to ensure the delivery of high-quality services to our customers.
  • Develop and implement business processes to improve efficiency and effectiveness.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Monitor and report on key performance indicators to ensure the team is meeting its targets.

Requirements:

  • Proven experience in a leadership role, preferably in a fast-paced and dynamic environment.
  • Strong knowledge of business processes and operations management.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Passion for delivering high-quality services to customers.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us:

Nationwide Building Society is a leading financial services organization with a long history of serving our customers and members. We are committed to delivering high-quality services and building strong relationships with our customers.