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Customer Service Team Lead

2 months ago

Bournemouth, Bournemouth, United Kingdom Stonewater Full time

Job Summary:

We are seeking a dynamic leader to join our team at Stonewater as a Customer Service Team Lead. As a key member of our customer service centre, you will be responsible for motivating, developing, and managing a team of customer service representatives.

Key Responsibilities:

  • Lead a team of customer service representatives to deliver excellent customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery
  • Monitor and analyze customer feedback to identify areas for improvement
  • Provide coaching and training to team members to enhance their skills and knowledge

Requirements:

  • Proven track record of leading high-performing teams in a customer service environment
  • Excellent communication and interpersonal skills
  • Ability to analyze complex customer feedback and develop effective solutions
  • Strong leadership and coaching skills
  • Experience working in a fast-paced, dynamic environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance