Guest Relations Manager

2 weeks ago


Witney, Oxfordshire, United Kingdom Estelle Manor Full time
{"title": "Guest Relations Manager", "description": "About Estelle Manor

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire, offering a unique blend of luxury and tranquility. Our estate features four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a gym with class studios and padel courts. We also have a kids club and a workspace, making us a perfect destination for families and professionals alike.

Our Culture

At Estelle Manor, we prioritize our colleagues' well-being and growth, offering a range of perks to enrich their experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilize the provided uniforms and onsite seamstress support.

About the Role

We are seeking a charismatic leader to join our team as a Guest Relations Manager. As a key member of our management team, you will be responsible for leading and mentoring our host teams, ensuring the warmth and magic of Estelle Manor is carried across the estate. You will help to curate the member and guest journey throughout the Manor, striving to innovate, inspire, and delight through delivering exceptional service.

Requirements
  • A charismatic leader with a passion for delivering exceptional guest experience
  • Experience in food and beverage within a luxury hotel or premium brand
  • Ability to perform under pressure and deliver results to deadlines
  • Excellent communication skills and comfortable talking to colleagues, senior management, and being front of house building relationships with our members and guests
What We Offer

This role comes with a competitive salary of £40,000 per annum, plus inclusion in our tronc scheme. If you are a motivated and experienced professional looking to join a dynamic team, please apply now.", "lang_code": "en-US"}



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