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Night Operations Duty Manager
2 months ago
At Estelle Manor, we're on a mission to create a unified culture and sense of belonging across our luxury estate. As an Operations Night Duty Manager, you'll play a pivotal role in delivering exceptional guest experiences and leading our team to new heights.
Key Responsibilities:- Lead the team to deliver personalized, empathetic, and charming service to our members and guests.
- Develop, mentor, and supervise colleagues to ensure their growth and success.
- Make impactful decisions as the main point of managerial responsibility overnight.
- Previous management experience working nights in a luxury hotel or premium brand.
- Strong OPERA & Knowcross knowledge.
- Excellent communication skills and ability to influence, negotiate, and document with technical and non-technical colleagues.
- Initiative to explore issues and generate new ideas with creative thinking.
- Passion for delivering exceptional guest experiences with attention to detail.
- A competitive base rate of £40,000 per annum.
- Inclusion in our service charge scheme.
We're passionate about creating a fulfilling journey for our colleagues, where they're valued, supported, and celebrated. If you're a charismatic leader with a passion for delivering exceptional guest experiences, we'd love to hear from you"}