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Household Manager

3 months ago

Witney, Oxfordshire, United Kingdom Estelle Manor Full time
About Us:
Estelle Manor is a picturesque retreat nestled within an expansive 85-acre estate in Oxfordshire.

Our establishment features four exquisite dining venues, a remarkable 3,000 sq metre Roman-inspired spa known as Eynsham Baths, 108 elegantly appointed bedrooms, and a fully equipped gym with class studios and padel courts.

Additionally, we offer a dedicated kids club for younger guests and a versatile workspace.

As the countryside counterpart to Maison Estelle, our manor serves as a hosted home, fostering connections among individuals who have much to share and little to prove.

What We Offer:
At Estelle, we place a high value on your well-being and professional development, providing a variety of benefits to enhance your experience. Enjoy exclusive staff rates, biannual social events, and delightful surprises on your birthday. Prioritize your wellness with well-stocked colleague spaces and daily Smart Fridges. Participate in forums that shape The Estelle Way and take advantage of our provided uniforms along with onsite seamstress support. Join us for a rewarding journey where you are valued, supported, and celebrated.
At Estelle, we aim to cultivate a cohesive culture and a sense of belonging across both Estelle Manor and Maison Estelle.

Our extensive range of perks and benefits includes:

  • Biannual company social events and smaller social and sports groups.
  • Exclusive staff rates and discounts on food and beverages across sister properties.
  • Celebratory gifts for Estelleversaries and birthdays (including overnight stays and dining experiences).
  • Colleague spaces filled with food, beverages, and locally sourced coffee.
  • Seasonal, daily stocked Smart Fridges offering freshly prepared meals during shifts.
  • Comprehensive pension, health cash plan, and life assurance schemes.
  • 28 days of holiday, inclusive of bank holidays, which increases with tenure.
  • Colleague Forums and Sustainability Committees to contribute to The Estelle Way.
  • Recommend-a-friend bonus program.
  • Uniforms provided, cleaned, and pressed.
  • Onsite seamstresses to ensure proper fitting and maintenance of uniforms.
Role Overview:
As a Household Manager, you will embody the warmth and enchantment of the Estelle brand throughout our private residences and across the estate.

Your responsibilities will encompass overseeing the entire guest experience from pre-arrival to post-visit, ensuring that all personal touches are incorporated, along with any additional requests and opportunities for enhancement.

You will strive to exceed expectations, providing each member with authentic and personalized service.
Ideal Candidate:
We seek a charismatic individual who is confident, collaborative, and takes pride in their work.
Previous experience in luxury service environments, such as yachts, hospitality brands, or private estates, is preferred.
Ideally, candidates should be over 25 years of age and possess a full UK driving license.

Exceptional communication skills are essential, as you will engage with colleagues, senior management, and interact with guests, building meaningful relationships.

Strong interpersonal, time management, and organizational skills are crucial.
A passion for delivering outstanding guest experiences with meticulous attention to detail is a must.

Compensation for this position ranges from £35,000 to £38,000 per annum, depending on experience, along with participation in our bedroom service charge scheme.