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Manager of Conference and Events

3 months ago

Witney, Oxfordshire, United Kingdom The Club Company Full time

Events and Banqueting Coordinator

Job Type: Full Time

Reports to: Club General Manager/Club Director

Supervises: Event Sales Manager, Event Sales Advisor(s)

The Club Company's mission is to be the leading collection of country clubs in the UK, emphasizing the importance of our team members and their interactions with each other and our clients. We strive to create a warm and inviting environment within our clubs, which are located in picturesque settings and offer a unique blend of sports, leisure, and wellness facilities that provide a delightful experience for our members and guests.

Our CARE values - Caring, Ambitious, Respectful, and Energised - serve as a foundation for our team, ensuring that our clubs are welcoming spaces for all visitors. We prioritize our customers, placing them at the core of our operations.

Key Responsibilities:

  • Ensure compliance with operational standards and procedures, including health and safety regulations, membership management, and event coordination.
  • Oversee team management at the departmental level, focusing on revenue generation from events and hotel bookings.
  • Manage food and beverage services within our event spaces, including breakfast operations.
  • Engage with customers regarding product offerings and revenue targets.
  • Support the delivery of outstanding customer experiences and oversee the overall financial performance of the club.

Job Purpose

Lead the events team in the planning, management, and execution of events for The Club Company, aiming to exceed client expectations, uphold quality standards, achieve financial targets, and maximize overall revenue.

Key Duties:

  • Design, manage, and coordinate various events, including functions and conferences, from initial inquiry to booking, ensuring all client requirements are met.
  • Identify and pursue new business opportunities, collaborating with senior management to convert leads into revenue.
  • Promote the venue within the corporate sector, utilizing marketing support to attract new business.
  • Manage the Events Manager and team, proactively developing sales and marketing strategies for future business.
  • Conduct competitor research to enhance our business strategies and capture market share.
  • Follow up with clients post-event to assess satisfaction and address any feedback or concerns.
  • Administer financial transactions related to events and coordinate with the Accounts department.
  • Implement and uphold the company's health and safety policies.
  • Ensure all events are booked and managed in accordance with standard operating procedures.
  • Collaborate with various departments to plan and execute club-based and external events.
  • Develop promotional activities to engage members and guests.
  • Coordinate with the management team to ensure high-quality service delivery during events.
  • Provide recommendations for equipment needs and facility improvements.
  • Oversee cash handling and reporting procedures within the event operations.
  • Support recruitment, training, and performance management of the team.
  • Participate in departmental meetings and complete additional assignments as directed.
  • Maintain a high standard of personal presentation and hygiene.
  • Act as a positive representative of the company's CARE values.

Qualifications and Experience:

A bachelor's degree in a relevant field (event planning, catering, group sales, etc.) is preferred, along with applicable skills and experience.

Licenses and Special Requirements:

  • Enhanced Disclosure and Barring Service (DBS) check
  • CPR, First Aid, or AED certification

Additional Information:

This job description serves as a guideline for the primary responsibilities of the role and is not exhaustive of all tasks that may be assigned.

Employee Benefits:

  • Cycle to work scheme
  • Discounts on beauty products and retail items
  • Access to competitive play for team members with a golf handicap
  • Discounted membership rates for friends and family
  • Learning and development opportunities
  • Additional holiday days for long service
  • Time off for weddings and birthdays
  • Employee assistance program
  • Complimentary access to health club and golf facilities
  • Free health club membership for household members
  • Attractive work environment
  • Uniform provided
  • Discounts on food and beverages
  • Generous hotel offers and discounts
  • Free parking
  • Recognition and reward schemes
  • Access to a money management app for early pay access