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Guest Experience Coordinator

2 months ago

Witney, Oxfordshire, United Kingdom Estelle Manor Full time
{"title": "Rooms Coordinator", "description": "About Estelle Manor

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire, offering a unique blend of luxury and tranquility. Our manor features four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a gym with class studios and padel courts. We also have a kids club and a workspace, making us a perfect destination for families and professionals alike.

What We Offer

At Estelle Manor, we prioritize our employees' well-being and growth, offering a range of perks to enrich their experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilize the provided uniforms and onsite seamstress support.

About the Role

We are seeking a skilled Rooms Coordinator to act as a point of contact for Reception and Guest Services. As a key member of our team, you will coordinate closely with the Reservations, Housekeeping, and In Room Dining departments to provide an exceptional guest experience. Your primary responsibilities will include completing financial and administrative tasks efficiently and positively, while maintaining a genuine passion for guest service and a confident and enthusiastic demeanor.

Requirements
  • Previous front office experience within a luxury hotel or premium brand, ideally using Opera or Opera Cloud.
  • Excellent communication skills and comfort in talking to colleagues, senior management, and guests.
  • Ability to perform under pressure and deliver results to deadlines.
  • An enthusiastic team player with a positive mindset and charismatic personality.
Why Choose Estelle Manor?

At Estelle Manor, we value our employees' contributions and offer a supportive and inclusive work environment. We believe in fostering a sense of belonging and unity across our team, and we are committed to providing opportunities for growth and development. If you are a motivated and dedicated individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}