Guest Services Coordinator
4 weeks ago
To provide exceptional guest services and support to residents and their families in a caring environment.
- Aid and assist residents and guests in all areas of hospitality, enhancing their stay and visit.
- Uphold the excellent reputation of Peverel Court Care by challenging poor practice and addressing any identified shortfalls in performance.
- Communicate with all key stakeholders on matters of business and operational performance, attending regular meetings as required.
Key Responsibilities
- Promote good working practices and perform duties competently and in accordance with company policies, ensuring a safe and secure environment for residents and staff.
- Deal effectively with any accidents and follow correct reporting procedures.
- Demonstrate outstanding time management, problem-solving, organisational, and prioritisation skills.
- Exhibit excellent communication skills, both verbal and written, and confidence in communicating with people at all levels, maintaining confidentiality when required.
- Display a strong service mindset and flexible can-do approach.
- Exercise strong judgement and decision-making ability.
- Show energy, enthusiasm, and confidence to take the initiative.
About Peverel Court Care
Peverel Court Care provides exceptional elderly care in exclusive settings, delivered by talented and compassionate people. A long-standing family business, with a reputation for an uncompromising focus on the standards of care and the happiness of our residents, their families, and our staff. We respect individuals and their contribution to society. Through choice and reassurance, our residents feel at the heart of the home. Our approach to finding, developing, and retaining our staff, together with the personal surroundings of our properties, make us Peverel Court Care, the benchmark in premium care.
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