Lead Client Services Executive

3 weeks ago

London, Greater London, United Kingdom Epsilon Full time
Job Overview

Epsilon is on the lookout for a Senior Client Services Manager to enhance our customer success initiatives. This pivotal role will involve overseeing a diverse portfolio of esteemed brands, crafting tailored strategies and recommendations that align with their e-commerce objectives.

Key Responsibilities:

  • Lead, inspire, and develop a team of customer success professionals.
  • Establish performance benchmarks, provide constructive feedback, and facilitate ongoing professional growth.
  • Take ownership of the e-commerce strategy, ensuring effective campaign execution and insightful data analysis for your client portfolio.
  • Foster a culture of accountability, continuous improvement, and commercial acumen.
  • Collaborate with UX designers and technical account managers to guarantee the quality and timeliness of campaign implementations.
  • Address client inquiries promptly and effectively.
  • Oversee the client renewal process, from negotiation to contract finalization.
  • Identify and capitalize on opportunities for portfolio expansion.
  • Prepare and deliver monthly performance reviews for clients, focusing on key metrics and strategic recommendations to enhance ROI.
  • Work in conjunction with global departments, such as product development and data analytics, to ensure e-commerce strategies are in sync with overarching business goals.

Qualifications:

  • A minimum of 5 years of experience in client management within e-commerce or marketing technology.
  • In-depth knowledge of digital marketing, e-commerce, and marketing technology.
  • Demonstrated success in managing a client portfolio with a focus on prioritizing client needs and relationships.
  • A strong drive to expand existing client contracts through strategic partnerships and product upselling.
  • An analytical mindset capable of extracting insights from data to benefit clients.
  • Exceptional communication and presentation skills, with the ability to engage and connect with clients effectively.

Why Epsilon?

At Epsilon, we prioritize our people. Our collaborative environment is built on integrity and accountability, focusing on what is effective and right. As part of our team, you will work with industry-leading technology and have the opportunity to contribute to projects for some of the world's most recognized brands. We believe in rewarding our talented employees with competitive compensation, comprehensive benefits, and ample opportunities for career advancement.

Commitment to Diversity:

Epsilon is dedicated to fostering an inclusive and diverse workforce, ensuring equal access to opportunities for all individuals, regardless of race, age, gender, disability, or any other characteristic. We are committed to providing reasonable accommodations throughout the application process.

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