Lead Client Services Executive

4 weeks ago

London, Greater London, United Kingdom Epsilon Full time
Position Overview

Epsilon is seeking a highly skilled Senior Client Services Manager to enhance our operations and drive success across our diverse client portfolio. This role is pivotal in developing effective strategies and actionable recommendations tailored to our clients' digital platforms, ensuring they meet their e-commerce objectives.

Key Responsibilities:

  • Oversee and inspire a team of customer success professionals.
  • Establish performance benchmarks, deliver constructive feedback, and facilitate ongoing professional growth.
  • Lead the e-commerce strategy, ensuring effective campaign execution and insightful data analysis for your assigned clients.
  • Foster a culture of accountability, ownership, and continuous improvement within the team.
  • Collaborate with UX designers and technical account managers to guarantee the quality and timeliness of campaign implementations.
  • Address client inquiries promptly and effectively.
  • Manage the client renewal process, from negotiations to final contract agreements.
  • Identify and capitalize on opportunities for portfolio expansion.
  • Prepare and deliver comprehensive monthly performance reviews, highlighting key metrics and strategic recommendations to enhance ROI.
  • Work in conjunction with global departments, such as product development and data analytics, to align e-commerce strategies with overarching business goals.

Qualifications:

  • A minimum of 5 years of experience in client management within the e-commerce or marketing technology sectors.
  • In-depth knowledge of digital marketing, e-commerce practices, and marketing technology.
  • Demonstrated success in managing client portfolios and prioritizing client relationships and requests.
  • A strong drive to expand existing client contracts through strategic partnerships and product upselling.
  • Analytical skills to interpret data, recognize trends, and derive actionable insights for client benefit.
  • Exceptional communication and presentation abilities, with a talent for engaging stakeholders and adapting messaging to suit the audience.

Company Culture:

Epsilon values its people above all. Our approach is rooted in teamwork, integrity, and accountability. We prioritize effective solutions over conventional methods, ensuring our employees are part of a forward-thinking organization equipped with cutting-edge technology. Here, you will collaborate on significant projects for some of the world's leading brands, leveraging your skills and passion to achieve remarkable outcomes.

Benefits:

We recognize the exceptional talent within our workforce and are committed to providing competitive compensation, comprehensive benefits, and abundant opportunities for career advancement.

We promote a hybrid working model, fostering a flexible work environment that supports our employees' diverse needs.

As part of our commitment to building an inclusive and diverse workforce, Epsilon is dedicated to ensuring equal opportunities for all candidates, regardless of race, age, gender, disability, or any other characteristic. We are also committed to providing reasonable accommodations during the application process.

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