Client Services Team Lead

2 weeks ago


London, Greater London, United Kingdom Rapport Guest Services Full time

About Rapport Guest Services

We are a leading provider of exceptional guest experiences, dedicated to exceeding client expectations and fostering positive relationships.

Deputy Client Services Manager

As a Deputy Client Services Manager, you will play a vital role in ensuring the smooth operation and success of our client service team. You will be responsible for leading, motivating, and supporting your team members to deliver outstanding customer experiences.

Key Responsibilities:
  • Operational Excellence: Maintain high standards of service delivery across all aspects of client operations. Ensure adherence to established procedures and protocols, promoting a culture of accountability within the team.
  • Team Leadership: Provide guidance, support, and mentorship to your team members. Foster a collaborative and positive work environment that encourages growth and development.
  • Project Management: Lead and oversee various client projects, ensuring timely completion and adherence to project objectives. Effectively manage resources and communicate progress updates to stakeholders.
  • Client Relationship Management: Build strong relationships with clients, understanding their needs and expectations. Proactively address concerns and resolve issues effectively, ensuring client satisfaction.
  • Training & Development: Identify training needs within the team and provide coaching and support to enhance individual performance. Contribute to a culture of continuous learning and improvement.
  • Internal Collaboration: Serve as a liaison between the Client Services team and other internal departments, ensuring seamless communication and coordination.


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