Current jobs related to Client Services Team Lead - London, Greater London - Nuffield Health

  • Client Services Team Lead

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to exceeding client expectations and fostering positive relationships. Deputy Client Services Manager As a Deputy Client Services Manager, you will play a vital role in ensuring the smooth operation and success of our client service team. You will be...

  • Client Services Team Lead

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to exceeding client expectations and fostering positive relationships. Deputy Client Services Manager As a Deputy Client Services Manager, you will play a vital role in ensuring the smooth operation and success of our client service team. You will be...

  • Client Services Manager

    2 months ago

    London, Greater London, United Kingdom Team ITG Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Account Director to join our Client Services Team at Team ITG. As a key member of our team, you will be responsible for overseeing the day-to-day CRM campaign activity for our clients, working closely with the wider account teams to ensure exceptional delivery and exceeding client...

  • Client Services Manager

    2 months ago

    London, Greater London, United Kingdom Team ITG Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Account Director to join our Client Services Team at Team ITG. As a key member of our team, you will be responsible for overseeing the day-to-day CRM campaign activity for our clients, working closely with the wider account teams to ensure exceptional delivery and exceeding client...

  • Client Services Team Lead

    2 weeks ago

    London, Greater London, United Kingdom Broadridge Trading & Connectivity Solutions Full time

    Job Title: Client Services Team LeadWe are seeking a seasoned Client Services Team Lead to join our Broadridge Trading & Connectivity Solutions team. As a key member of our Customer Support team, you will be responsible for leading a team of Client Service representatives, focusing primarily on supporting our EMEA clientele.Responsibilities:Lead a team of...

  • Client Services Team Lead

    4 weeks ago

    London, Greater London, United Kingdom Wilmington plc Full time

    Job Title: Client Services Team LeadWe are seeking a highly skilled Client Services Team Lead to join our team at Wilmington plc. As a key member of our client services function, you will play a pivotal role in supporting internal and external stakeholders, mentoring team members, and ensuring that our processes and procedures are adhered to.Key...

  • Client Services Team Lead

    4 weeks ago

    London, Greater London, United Kingdom Wilmington plc Full time

    Job Title: Client Services Team LeadWe are seeking a highly skilled Client Services Team Lead to join our team at Wilmington plc. As a key member of our client services function, you will play a pivotal role in supporting internal and external stakeholders, mentoring team members, and ensuring that our processes and procedures are adhered to.Key...

  • Client Services Team Lead

    2 weeks ago

    London, Greater London, United Kingdom Wilmington plc Full time

    Job Role: Client Services Team LeaderLocation: Hybrid - LondonWe are seeking a seasoned Client Services Team Leader to oversee the daily operations of our client services team. As a key member of our team, you will play a pivotal role in supporting internal and external stakeholders, mentoring team members, and ensuring that our processes and procedures are...

  • Client Services Team Lead

    4 days ago

    London, Greater London, United Kingdom Reed Full time

    At Reed Learning, we are looking for a Client Services Team Lead to oversee the delivery of our Training Managed Services and In-Company events.The ideal candidate will be responsible for managing third-party suppliers and supervising a team of Training Administrators to deliver an accurate and responsive service to our customers.Key Responsibilities:Service...

  • Client Service Desk Lead

    2 weeks ago

    London, Greater London, United Kingdom Mane Contract Services Full time

    Job Summary:We are seeking a skilled Client Service Desk Lead to join our team at Mane Contract Services.This is an exciting opportunity to work with a dynamic company, supporting their clients with their facilities contract.Key Responsibilities:Act as the first point of contact for incoming service requests, providing excellent telephone manner and...

  • Client Services Team Lead

    3 weeks ago

    London, Greater London, United Kingdom Search Full time

    Client Services Supervisor OpportunityWe are seeking an experienced team leader to join our client's front of house team in Central London. As a Client Services Supervisor, you will be responsible for supervising a busy and friendly team, helping them to achieve a 5* service and maintain high standards.Key Responsibilities:Supervise a team of receptionists...

  • Client Services Team Lead

    3 weeks ago

    London, Greater London, United Kingdom Search Full time

    Client Services Supervisor OpportunityWe are seeking an experienced team leader to join our client's front of house team in Central London. As a Client Services Supervisor, you will be responsible for supervising a busy and friendly team, helping them to achieve a 5* service and maintain high standards.Key Responsibilities:Supervise a team of receptionists...

  • Client Services Operations Lead

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Key ResponsibilitiesEnsure adherence to operational and service standards from the entire team, fostering a culture of excellence and accountability.Promote a culture of ownership and responsibility among team members, encouraging them to take initiative and drive results.Take a hands-on approach in daily operations, providing guidance and support to team...

  • Client Services Operations Lead

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Key ResponsibilitiesEnsure adherence to operational and service standards from the entire team, fostering a culture of excellence and accountability.Promote a culture of ownership and responsibility among team members, encouraging them to take initiative and drive results.Take a hands-on approach in daily operations, providing guidance and support to team...

  • Data Engineer Team Lead

    1 month ago

    London, Greater London, United Kingdom Client Server Full time

    Data Engineer Team Lead OpportunityWe are seeking an experienced Data Engineer to lead our team of data professionals in designing and implementing scalable data pipelines and ETL processes within an AWS environment.About the RoleLead the design and development of large-scale data processing applications and infrastructureCoach and mentor junior Data...

  • Data Engineer Team Lead

    1 month ago

    London, Greater London, United Kingdom Client Server Full time

    Data Engineer Team Lead OpportunityWe are seeking an experienced Data Engineer to lead our team of data professionals in designing and implementing scalable data pipelines and ETL processes within an AWS environment.About the RoleLead the design and development of large-scale data processing applications and infrastructureCoach and mentor junior Data...

  • Data Engineer Team Lead

    1 month ago

    London, Greater London, United Kingdom Client Server Full time

    Data Engineer Team Lead OpportunityWe are seeking an experienced Data Engineer to lead our team of data professionals in designing and implementing scalable data processing applications and infrastructure.About the Role:Lead the design and development of large-scale data processing applications and infrastructureCoach and mentor junior data engineers and...

  • Data Engineer Team Lead

    1 month ago

    London, Greater London, United Kingdom Client Server Full time

    Data Engineer Team Lead OpportunityWe are seeking an experienced Data Engineer to lead our team of data professionals in designing and implementing scalable data processing applications and infrastructure.About the Role:Lead the design and development of large-scale data processing applications and infrastructureCoach and mentor junior data engineers and...

  • Data Engineer Team Lead

    1 month ago

    London, Greater London, United Kingdom Client Server Full time

    {"title": "Data Engineer Team Lead", "content": "Job DescriptionAs a Data Engineer Team Lead, you will be responsible for leading a team of data engineers in the design, implementation, and maintenance of scalable data pipelines. You will work closely with the data analytics team and business stakeholders to understand data requirements and deliver...

  • Data Engineer Team Lead

    1 month ago

    London, Greater London, United Kingdom Client Server Full time

    {"title": "Data Engineer Team Lead", "content": "Job DescriptionAs a Data Engineer Team Lead, you will be responsible for leading a team of data engineers in the design, implementation, and maintenance of scalable data pipelines. You will work closely with the data analytics team and business stakeholders to understand data requirements and deliver...

Client Services Team Lead

2 months ago

London, Greater London, United Kingdom Nuffield Health Full time
About the Role

We are seeking a highly skilled and experienced Senior Client Services Administrator to join our team at Nuffield Health. As a key member of our Client Services Team, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities
  • Provide a professional and efficient reception service, managing internal and external queries, concerns, and complaints in a timely and caring manner.
  • Book clinical appointments and manage fitness memberships, working closely with the Clinic Manager to ensure effective clinical diary management and referral tracking.
  • Maintain the reception area to a high standard, ensuring relevant information, promotional literature, and supplies are available.
  • Assist with ordering stationery and clinical supplies, and take on additional administrative and ad-hoc duties as required.
  • Provide regular service monitoring reports to senior staff and lead, motivate, and support staff to create a positive team culture and professional working environment.
  • Work closely with senior site management to ensure smooth and efficient administration processes, and complete 1-2-1 meetings and attend team meetings as required.
  • Ensure clinical and operational cover is arranged to maintain confidentiality and service standards.
  • Participate in the recruitment, interviewing, induction, training, and mentoring of new reception staff.
Requirements
  • Experience in leading teams and an administrative/office environment.
  • Excellent interpersonal and written/verbal communication skills, with the ability to work in a cross-functional, team-based environment.
  • Professionalism, discretion, and a positive attitude to develop and nurture relationships.
  • Attention to detail and time management skills, with the ability to support with complex customer issues while maintaining a positive attitude.
  • Strong understanding of processes and the ability to undertake and record activities effectively and to time, following correct procedures.