Client Services Team Lead
2 weeks ago
Job Role: Client Services Team Leader
Location: Hybrid - London
We are seeking a seasoned Client Services Team Leader to oversee the daily operations of our client services team. As a key member of our team, you will play a pivotal role in supporting internal and external stakeholders, mentoring team members, and ensuring that our processes and procedures are adhered to.
The ideal candidate will have excellent people management skills, be committed to providing high-quality service, and thrive in a fast-paced environment. As the Client Services Team Leader, you will be responsible for developing and maintaining the service levels that deliver an outstanding customer experience.
Key Responsibilities:
- Leading, supporting, and training team members to achieve key performance indicators (KPIs) and deliver excellent customer service.
- Monitoring team performance and identifying areas for improvement.
- Collaborating with the Head of Client Services to design and implement effective processes.
- Working with the Client Services Manager to propose team objectives.
- Deputising for the Client Services Manager when required.
We are Wilmington PLC, a leading provider of training and education solutions. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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