Client Services Team Lead

5 days ago

London, Greater London, United Kingdom Nuffield Health Full time
About the Role

We are seeking a highly skilled and experienced Senior Client Services Administrator to join our team at Nuffield Health. As a key member of our Client Services Team, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities
  • Provide a professional and efficient reception service, managing internal and external queries, concerns, and complaints in a timely and caring manner.
  • Book clinical appointments and manage fitness memberships, working closely with the Clinic Manager to ensure effective clinical diary management and referral tracking.
  • Maintain the reception area to a high standard, ensuring relevant information, promotional literature, and supplies are available.
  • Assist with ordering stationery and clinical supplies, and take on additional administrative and ad-hoc duties as required.
  • Provide regular service monitoring reports to senior staff and lead, motivate, and support staff to create a positive team culture and professional working environment.
  • Work closely with senior site management to ensure smooth and efficient administration processes, and complete 1-2-1 meetings and attend team meetings as required.
  • Ensure clinical and operational cover is arranged to maintain confidentiality and service standards.
  • Participate in the recruitment, interviewing, induction, training, and mentoring of new reception staff.
Requirements
  • Experience in leading teams and an administrative/office environment.
  • Excellent interpersonal and written/verbal communication skills, with the ability to work in a cross-functional, team-based environment.
  • Professionalism, discretion, and a positive attitude to develop and nurture relationships.
  • Attention to detail and time management skills, with the ability to support with complex customer issues while maintaining a positive attitude.
  • Strong understanding of processes and the ability to undertake and record activities effectively and to time, following correct procedures.

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