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Lead Client Services Executive

2 months ago

London, Greater London, United Kingdom Epsilon Full time
Position Overview

Epsilon is embarking on an exciting journey following its acquisition of Yieldify. As we expand our operations across key global markets, we are in search of a dedicated Senior Customer Success Manager to enhance our client engagement strategies. This role is pivotal in shaping the e-commerce success of our clients by developing tailored strategies that align with their business objectives.

Key Responsibilities:

  • Oversee and inspire a team of customer success professionals.
  • Establish performance benchmarks, provide constructive feedback, and facilitate ongoing professional growth.
  • Lead the development and execution of e-commerce strategies, ensuring data-driven insights guide your client portfolio.
  • Foster a culture of accountability, continuous improvement, and a strong commercial focus.
  • Collaborate with UX designers and technical account managers to guarantee timely and high-quality campaign implementations.
  • Address client inquiries promptly and effectively.
  • Manage the client renewal process, from negotiations to final contract agreements.
  • Identify and capitalize on opportunities for portfolio expansion.
  • Prepare and deliver comprehensive monthly performance reviews, highlighting key metrics and strategic recommendations to enhance ROI.
  • Work in tandem with global departments, including product development and data analytics, to ensure alignment of e-commerce strategies with overall business goals.

Qualifications:

  • Minimum of 5 years of experience in client management within e-commerce or marketing technology sectors.
  • Deep understanding of digital marketing, e-commerce, and related technologies.
  • Demonstrated success in managing client portfolios and prioritizing client relationships.
  • Strong ambition to grow existing client contracts through strategic expansions and upselling initiatives.
  • Analytical mindset with the ability to interpret data, identify trends, and derive actionable insights for clients.
  • Exceptional communication and presentation skills, with the ability to engage and adapt to client needs effectively.

Company Culture:

Epsilon prioritizes a people-first approach, emphasizing teamwork, integrity, and accountability. We are committed to delivering exceptional results and fostering an environment where innovation thrives. Our employees are equipped with the tools and resources necessary to achieve remarkable outcomes for our clients and communities.

Benefits:

We recognize the value of our talented workforce and offer competitive compensation, comprehensive benefits, and numerous opportunities for career advancement.

We are dedicated to maintaining an inclusive and diverse workforce, ensuring equal access to opportunities for all individuals.