Technical Service Lead
2 weeks ago
At Space Executive, we're seeking a talented Technical Service Lead to spearhead our corporate account support. As a key member of our team, you'll be responsible for ensuring smooth, seamless technical support for our corporate customers. Your primary focus will be managing Level 2 queries, coordinating with Level 3 to deliver fast and effective resolutions, and creating scalable processes to support our corporate clients.
Key Responsibilities:
Manage and resolve Level 2 technical queries
Develop and optimize processes for corporate customer support
Provide insight and strategy on how to enhance service delivery for corporate accounts
Requirements:
Proven track record of building support systems for corporate customers
Experience with businesses that deliver technical services or hardware solutions at a corporate level
Strong leadership and process optimization skills
Ability to work in a fast-paced, tech-driven environment
About the Role:
This is a unique opportunity to shape the corporate support function for a leading payments company in a period of high growth. If you have the technical expertise and leadership experience to drive change and deliver exceptional customer support, we want to hear from you.
What We Offer:
A dynamic and supportive work environment
Opportunities for professional growth and development
A competitive salary and benefits package
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