Customer Delivery Specialist
3 weeks ago
Delivering Delicious Meals to Our Valued Customers
Wiltshire Farm Foods is seeking a dedicated and reliable Customer Delivery Driver/Picker to join our growing team. In this role, you will play a vital part in ensuring our customers receive their frozen meals promptly and with exceptional service.
Your Responsibilities:
- Deliver frozen meals directly to customer homes, maintaining a professional and courteous demeanor throughout each interaction.
- Accurately pick orders within our cold storage environment, ensuring the highest standards of quality and freshness.
- Utilize a delivery app to provide real-time updates on order progress, enhancing transparency and communication with customers.
- Maintain strict confidentiality regarding customer information, upholding their trust and privacy.
- Operate company vehicles safely and responsibly, adhering to all traffic regulations and safety protocols.
- Communicate any discrepancies or delays promptly to the office, ensuring smooth operations and timely resolution of issues.
What We Look For:
Essential Skills and Experience:
- Proven experience in providing outstanding customer service, exceeding expectations and building positive relationships.
- Possession of a full UK Manual Driving Licence with a clean driving record.
- Basic computer literacy, comfortable navigating digital platforms and applications.
- A strong commitment to punctuality and attendance, ensuring reliable delivery services for our customers.
Desirable Skills and Experience:
- Previous experience in multi-drop delivery operations, demonstrating efficiency and route optimization skills.
- Warehouse experience, familiar with inventory management and order fulfillment processes.
- Awareness of health and safety regulations within a food handling environment.
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