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IT Service Delivery Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Baker Tilly International. As a key member of our IT department, you will be responsible for providing exceptional customer service and support to our staff and partners.
Key Responsibilities:
- Customer Service: Provide outstanding service to our customers, focusing on their needs and delivering exceptional value.
- Service Delivery: Ensure the delivery of reliable, resilient, scalable, and secure IT services that meet the needs of our customers.
- Problem Resolution: Proactively resolve issues and manage the escalation process to minimize impact on staff.
- Relationship Building: Build strong relationships with our customers, vendors, and IT team members to ensure seamless service delivery.
- Service Improvement: Contribute to the service improvement plan and take ownership of your region to drive continuous improvement.
- Documentation: Ensure that service documentation and processes are up-to-date and accurate.
- Communication: Communicate effectively with customers, vendors, and IT team members to ensure clear understanding of service delivery and issues.
Requirements:
- Experience: Proven experience in a customer-facing IT role, with a strong understanding of IT service management principles.
- Skills: Excellent analytical and diagnostic skills, with the ability to resolve complex issues and manage the escalation process.
- Education: Relevant qualifications in IT service management or a related field.
- Language: Fluency in English (en-US).
What We Offer:
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Benefits: A range of benefits, including 33 days holiday, plus the opportunity to buy or sell up to 5 days, and employee recognition awards.
- Professional Development: Opportunities for professional development and growth within the company.
