Service Delivery Manager

3 weeks ago

Preston, Lancashire, United Kingdom Employment Full time
Job Title: Service Manager

We are seeking an experienced Service Manager to lead our Justice Services team in delivering high-quality services to our clients. As a Service Manager, you will be responsible for managing a team of delivery staff and support staff to ensure successful delivery of our Creating Future Opportunities (CFO) Evolution programme.

Key Responsibilities:
  • Lead and support a team of delivery and support staff to drive high levels of contract performance.
  • Responsibility for P&L account results, including achievement of income targets, managing staff productivity, client spend, and office costs.
  • Development of local relationships to ensure a good range of provision to support participants.
  • Delivery of high-quality and compliant services to participants.
  • Continuous improvement of systems, quality of provision, and product development.
  • Management of data integrity and data security, including maintenance of the required audit trail.
  • Management of petty cash and client spend.
  • Maintain current knowledge of relevant policy (local and national).
  • Ensure services are delivered with probity and integrity.
Requirements:
  • Strong understanding of the Justice Sector, Activity Hubs CFO Evolution interventions, and services.
  • Working knowledge of the principles of people management and employment law.
  • Previous management experience.
  • Understanding of MI and financial information.
  • Knowledge of relevant policy (local and national).
  • Track record of achieving tangible performance results.
What We Offer:

We are committed to safeguarding and promoting the welfare of everyone, including vulnerable adults and young people. We expect all staff to share this commitment.

All appointments will be subject to Safer Recruitment Procedures, which include a DBS check.

We are committed to increasing the diversity of our workforce and provide a guaranteed interview to applicants who meet the essential requirements for a role.

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