Service Delivery Manager

3 weeks ago

Preston, Lancashire, United Kingdom Employment Full time
Job Title: Service Manager

We are seeking an experienced Service Manager to lead our team in delivering high-quality services to our clients. As a Service Manager, you will be responsible for ensuring the successful delivery of our Creating Future Opportunities (CFO) Evolution programme.

Key Responsibilities:
  • Lead a team of delivery staff and support staff to ensure successful delivery of the CFO Evolution Activity Hubs contract.
  • Develop and implement strategies to maximise the achievement of outcomes and deliver the performance expectations of commissioners.
  • Build and maintain relationships with local stakeholders to ensure a good range of provision to support participants.
  • Develop and implement effective marketing activities to ensure the service receives participant referrals to meet contractual requirements.
  • Deliver high-quality and compliant services to participants.
  • Continuously improve systems, quality of provision, and product development.
  • Manage data integrity and data security, including maintenance of the required audit trail.
  • Manage petty cash and client spend.
  • Maintain current knowledge of relevant policy (local and national).
  • Ensure services are delivered with probity and integrity.
Requirements:
  • Strong understanding of the Justice Sector, Activity Hubs CFO Evolution interventions, and services.
  • Working knowledge of the principles of people management and employment law.
  • Previous management experience.
  • Understanding of MI and financial information.
  • Knowledge of relevant policy (local and national).
  • Track record of achieving tangible performance results.
  • Direct management of staff.
What We Offer:

We are committed to safeguarding and promoting the welfare of everyone, including vulnerable adults and young people. We expect all staff to share this commitment.

All appointments will be subject to Safer Recruitment Procedures, which include a DBS check.

We are committed to increasing the diversity of our workforce and provide a guaranteed interview to applicants who meet the essential requirements for a role.

This commitment applies to candidates who have a disability or are from a diverse ethnic community.

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