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Service Delivery Specialist
2 months ago
We are seeking a highly skilled Service Delivery Specialist to join our team at BAE Systems. As a Service Delivery Specialist, you will play a critical role in ensuring the smooth operation of our IT services.
Key Responsibilities- Deliver IT Service Management: You will be responsible for delivering IT In-Service Management, including carrying out Live IT Service ITIL based activities such as Service Continuity, Risk Management, Availability Management, Capacity Management, Patch Management, Security Vulnerability management, Change management, Defect management, and other ITIL processes as required.
- Provide IT Service Management: You will provide IT In-Service Management via an appropriate combination of internal and 3rd party resources and contacts.
- Assess and Analyze: You will assess, analyze, develop, document, and implement changes to processes or functions.
- Develop and Implement: You will assist in the development of new or improved practices and organizational processes or standards and facilitate localized improvements to the quality system or services.
- Awareness of Business Unit Policies and Processes: You should have awareness of business unit policies and processes.
- IT Function Experience: You should have experience of working in an IT function.
- SIAM Operating Model Knowledge: Knowledge of working within a SIAM operating model would be beneficial.
- Similar Role Experience: You should have experience working in a similar role or environment.
- Availability Management, Capacity Management, and Security Vulnerability Management Exposure: Availability Management, Capacity Management, and Security Vulnerability management exposure would be highly advantageous.
You will receive benefits including a competitive pension scheme, enhanced annual leave allowance, and a Company contributed Share Incentive Plan. You will also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work, and employee discounts.
