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Customer Engagement Specialist

2 months ago

Preston, Lancashire, United Kingdom Vantage Motor Group Full time

About the Position

This position entails a commitment of 13.5 hours per week, with shifts on Saturday and Sunday.

The essence of this role revolves around enhancing customer satisfaction. It is crucial to create a welcoming atmosphere for our clients by actively engaging with them and ensuring their overall experience with our organization is both professional and enjoyable. As the first point of contact, you will warmly greet visitors and clients upon their arrival, establishing a connection and understanding their needs to effectively direct them to the appropriate team member (such as Sales or Service). Providing refreshments, encouraging exploration of the showroom, and maintaining high marketing standards are vital components of this role, contributing to the overall presentation of our showroom.

Ideal Candidate Profile

To excel in this position, you should possess the following qualities:

  • A polished appearance, a cheerful demeanor, and outstanding communication abilities.
  • The confidence and adaptability to modify your approach to meet the unique needs of each customer.
  • A passion for interacting with individuals in a customer-centric environment, coupled with a commitment to delivering exceptional service and fostering enduring relationships with clients.

Benefits for Our Customer Engagement Specialist

In addition to a stable career path, we provide a competitive compensation package based on experience, which includes a base salary.

Our employees enjoy 30 days of holiday on a pro-rata basis (inclusive of public holidays), which increases with tenure, along with a variety of additional benefits, including a staff vehicle scheme and a contributory workplace pension plan.