Pensions Customer Support Specialist

3 weeks ago

Preston, Lancashire, United Kingdom Local Pensions Partnership Administration (LPPA) Full time £22,900
Pensions Customer Support Specialist - Helpdesk / Contact Centre

Hybrid Working Model

  • Are you equipped with exceptional customer service abilities?
  • Seeking a position that avoids weekends, late shifts, or public holidays?
  • Join an organization that promotes career advancement.
  • Enjoy incentives and recognition that celebrate outstanding member experiences.
  • Competitive salary of £22,900 for a 37-hour work week, with early finishes on Fridays.
  • Generous leave policy including 25 days of annual leave, plus public holidays and additional concessionary days, with options to buy and sell leave.


We are excited to present an opportunity for a Pensions Customer Support Specialist to join our team, focusing on our Pensions Helpdesk.

Your role will involve delivering top-notch customer service to members, employers, and third-party inquiries directed to our Helpdesk.


This position centers on addressing pension-related inquiries via telephone regarding public sector pension schemes managed by our organization, adhering to service level agreements and maintaining high standards in a dynamic environment.


This is a pivotal moment to become part of our team as we have transitioned to a newly designed collaborative workspace.


You will be welcomed into a friendly and sociable work culture that offers numerous opportunities for ongoing personal and professional growth, ensuring you are supported in reaching your full potential.


Important Note:

Your initial training period will be fully office-based to facilitate a comprehensive induction and training program.


About Us:
Local Pensions Partnership Administration (LPPA) is recognized as one of the UK's premier pension administration firms. We are dedicated to providing exceptional service to over 2,100 employers and more than 655,000 members of Local Government, Police, and Firefighter pension schemes, ensuring they are well-informed about their pensions while collaborating closely with employers for continuous education and support.


Benefits:
  • Access to a robust pension scheme (Local Government Pension Scheme) with substantial employer contributions.
  • Availability of an Employee Assistance Programme for support when needed.
  • Opportunities to earn through our Employee Referral Scheme.
  • Access to our exclusive Reward Discount Scheme.
  • Participation in Wellbeing webinars and social events.
  • Complimentary daily fruit and snacks in the office.
  • Employee recognition awards with chances to win prizes.
  • Various ad hoc prizes available.


Your responsibilities will include:


  • Adhering to scheduled breaks, lunches, and dedicated coaching sessions.
  • Supporting service delivery by undertaking additional duties as required.
  • Assisting customers with pension-related telephone inquiries and making appropriate referrals.
  • Providing a flexible and responsive service aligned with business needs while taking ownership of individual inquiries.
  • Working independently with minimal supervision.
  • Meeting and exceeding established quality and performance benchmarks.


Preferred qualifications include:

  • Experience in contact centers, particularly in high-volume inbound call environments.
  • Ability to maintain exceptional customer service skills while meeting challenging targets.
  • Capacity to acquire and demonstrate detailed knowledge of pensions after training.
  • Proficient IT skills, including the use of Microsoft Office applications, such as Email and Excel.
  • Willingness to work flexibly to cover call center hours.


Qualifications:

  • 5 GCSEs or equivalent, including Maths and English at Grade C or above.


The services advertised are those of an Employment Agency.

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