Pension Administration Expert
7 days ago
We are seeking an experienced IT Systems Specialist to join our Applications Team in our Technology and Innovation department. As a key member of our team, you will be responsible for leading the development of our Pension System Application, ensuring it meets the requirements of a successful third-party pension administrator.
Key Responsibilities- Work with the Pension Administration teams to review current business processes and identify improvements and efficiency savings.
- Develop automation and bulk processing capabilities within workflows for LGPS, Fire, and Police schemes, resulting in identifiable efficiency savings.
- Develop a portfolio of Business Development Initiatives (BDIs) to improve LPPA's support capability and reduce reliance on the third-party provider of the Pension Administration application.
- Use extensive knowledge to develop and mentor the Systems Team, covering areas such as SQL, BDIs, and understanding complex calculation issues.
- Keep up-to-date with the latest UPM developments and best practice.
- System/Training Documentation Version Controlled.
- Liaise with other schemes using UPM to share knowledge and suggest improvements to Civica.
- Represent Working Groups & UPM internal group.
- Comply with LPPA's Data Protection and Information Security policies and any relevant GDPR legislation.
- Extensive recent experience in the support and development of workflows in a pension administration system, ideally UPM.
- The ability to evaluate issues and challenges effectively to create and deliver solutions that improve processes and attitudes within a team environment, including logical thinking and problem-solving skills.
- The ability to take the lead on complex changes providing a range of solutions.
- To encourage best practice within the team, taking ownership of issues and suggesting improvements to workflows.
- To support team members with less experience, nurturing their development.
- To display excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and advice to support LPPA objectives.
- Attention to detail and innovative thinking skills.
- To be self-motivated and decisive, with the ability to adapt to change and competing demands.
- The ability to represent the LPPA at external meetings and working groups.
- To be confident and comfortable in implementing and driving change in a team within a dynamic work environment to deliver results.
- The proven ability to work effectively on own initiative whilst promoting positive behaviour and attitudes.
- To demonstrate the ability to plan workloads, ensuring deadlines are met.
- To always be committed to providing great customer service.
- To be resilient and people-centric at all times.
- To set and apply LPPA-wide standards for stakeholder service and champion a service culture with a focus on how things are achieved as well as what is achieved.
- To embrace change and see it as an opportunity, not a threat.
- An awareness of risks within the immediate work area and understanding contingencies in place.
- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking
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