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Helpdesk Administrator

2 months ago

Preston, Lancashire, United Kingdom BES Group Full time

About BES Group

BES Group is a leading provider of end-to-end solutions in the Testing, Inspection, Certification, and Compliance sector. Our team of experts offers a wide range of engineering services, and we're committed to delivering exceptional results to our customers.

Job Summary

We're seeking a highly skilled and motivated Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service, processing work orders, and working closely with other departments to complete administrative tasks.

Key Responsibilities

  • Answering calls and general enquiries
  • Processing and creating a high volume of work orders accurately in line with purchase orders received within the selected CRM system
  • Working with the wider and internal teams to prioritise and organise workloads when required

What We Offer

  • Salary of £23,400
  • Yearly salary review
  • Contributory pension
  • Inspiring and vibrant working environment in our office
  • Electric vehicle salary sacrifice car scheme
  • Development opportunities across the business
  • Early finish Fridays
  • Access to lots of discounts and benefits via our company benefits portal
  • The support of a superb employee assistance programme
  • Opportunities to attend volunteer days
  • Company contribution to charity fundraising
  • Employee Suggestion programme

Requirements

  • Previous experience in a customer service or administration role
  • Good IT skills and the ability to use online systems and Microsoft Office applications confidently
  • Excellent communication skills with the ability to build strong internal and external relationships
  • Strong organisation skills with the ability to multi-task and prioritise workloads under pressure to meet deadlines
  • Aptitude for systems and processes and ability to learn swiftly
  • Excellent attention to detail and a methodical approach to working
  • Self-motivated, proactive, and driven to deliver
  • Ability to work independently and as part of a team

About Us

We're a private equity-backed company, which means we have the flexibility and support to move quickly and grow faster than any other company in our industry. We're innovative and forward-thinking, and we're committed to helping our customers achieve their goals.

Why Join Us?

We're a company that values diversity and inclusion, and we're committed to creating a workplace where everyone can thrive. We're looking for someone who shares our values and is passionate about delivering exceptional customer service.