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Helpdesk Administrator
3 months ago
**Job Title**:Helpdesk Administrator
**Location**:Preston, Lancashire.
**Salary**: £20,000 - £23,5000 dependent on experience.
Do you thrive on delivering excellent customer service?
Are you looking to join a busy, face paced and growing business?
Due to continued growth and company success over the last 12 months we are looking to recruit a highly organised and customer focused Helpdesk Administrator.
**Roles and responsibilities**:
- Logging, assigning, updating & closing all tasks using the CAFM system (JobLogic) with the given SLA requirements.
- Monitor and manage the KPI’s and communicate with the operatives for awareness.
- Liaise with management to provide updates on call outs and emergency jobs.
- To ensure messages are taken accurately and passed on to the appropriate persons quickly.
- Maintain spreadsheets daily and to ensure accuracy.
- Liaise with operatives to provide purchase orders and updates on works.
- To manage workload efficiently and to meet deadlines.
- Produce Reports to provide to Contract Managers
It should be noted that the above list of duties and responsibilities is not necessarily a complete statement of the duties of the post. It is intended to give an overall view of the position and should be taken as guidance only**.**
- Minimum of 12 months experience within a busy and fast paced customer service role.
- Excellent communication skills using telephone systems.
- Experience using a CRM system and inputting call logs is highly sough after.
- Highly orgnaised.
- A team player with excellent communication skills.
- Excellent customer service and ability to build relationships.
**Company Benefits**:
- 32 days holiday (inc bank holidays).
- Sick pay.
- Annual salary review.
- Clear career progression as the business grows.
- Annual team event/celebration.
- Full in-house wellbeing support service.
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£23,500.00 per year
**Benefits**:
- Additional leave
- Canteen
- Company events
- Company pension
- Financial planning services
- Flexitime
- Free parking
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Bamber Bridge: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
Reference ID: Helpdesk Admin
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