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Facilities Management Helpdesk Specialist
2 months ago
We are seeking a highly skilled and motivated Helpdesk Administrator FM to join our existing helpdesk team within our facilities management business. This is a fantastic opportunity to work for an award-winning company that provides a first-class customer service experience to our clients.
Key Responsibilities- Rigorous jeopardy management to ensure that all reactive, planned, and remedial tasks are raised, monitored, and managed from inception through to completion.
- Undertake cross-functional duties such as raising tasks and respective Purchase Orders for reactive works, ensuring that all remedial works are raised and managed, monitoring and actioning all tasks completions, communicating with our supply chain for updates on task completions and requesting evidence to prove compliance.
- Deal with queries and questions from our clients and support in the compilation of monthly client reports.
Aligned to our ethos and values, you will be an integral part of the busy and thriving Helpdesk team and have a positive 'can-do' attitude. You will have exceptional customer service skills, be confident, adaptable, focused, organized, and have a high level of attention to detail.
What We Offer- Enhanced annual leave starting at 26 Days + bank holidays rising with service.
- Learning and development opportunities to develop talent at all levels within our business, focusing on technical competence, upskilling, compliance, and governance, and career development.
- Pension - 6.5% employer contribution of your salary into your pension to help you save for the future.
- BUPA - optional scheme and can include your family to the scheme (50% contribution).
- Company sick pay scheme - Up to 20 days full pay in a rolling 12-month period.
- Group Income Protection – 50% of your salary covered for 3 years for long-term illness.
- Enhanced Paid Family Leave - maternity, paternity, adoption, fertility, compassion, bereavement, crisis, emergency dependants, and much more.
- Onsite Nursery – Our Sceptre Nursery is discounted for our employees and based on site at Head office.
- Onsite gym – we have a gym on site at Head Office which is free to use.
- Company Doctor – for when you can't get to see your own or if you have any health concerns.
- Virtual GP – 24/7 access for when you need to speak to a GP.
- EAP – Employee Assistance Programme through Health Assured, supporting you and your family with advice, guidance, and counselling on a variety of areas such as health, fitness, home life, finances, and much more.
- Mental Health support – through the Thrive app, approved by the NHS, provides tools to tackle, prevent, and manage common stressors such as sleep, bereavement, work issues, etc. Also provides relaxation, breathing, and meditation techniques and measures impact.
- Savings scheme – Put aside an affordable amount for a rainy day in the future.
- Recognition awards – awards for long service and special birthdays.
- A comprehensive health and wellbeing strategy focused on physical, emotional, financial, and career wellbeing.
Working at the Eric Wright Group of companies is truly special. Owned by the Eric Wright Charitable Trust, we are a commercially focused business with a social purpose, which means that after reinvestment in the business, our profit is donated to charity via the Trust. This ownership structure provides a high level of stability for the Group and supports longer-term commercial and charitable strategies.
We are extremely proud of our dedicated, passionate, and friendly colleagues who live our values and work hard to make a difference in communities every day.
The Eric Wright Group is committed to safeguarding and promoting the welfare of its employees, contractors, and clients and expects its people to share this commitment. Successful applicants may be required to undertake a Disclosure and Barring (DBS) check or Disclosure Scotland check and to provide proof of their right to work in the UK. We are committed to equal opportunities, inclusion, and fairness across all employment opportunities and service delivery. All managers and employees are expected to promote our values to ensure our workplaces and services are inclusive and accessible.
