Facilities Management Supervisor

1 week ago

Preston, Lancashire, United Kingdom Gleeson Recruitment Group Full time
{"title": "FM Helpdesk Manager Role Overview", "content": "

As a FM Helpdesk Manager, you will be responsible for the management and monitoring of reactive, remedial and planned maintenance jobs logged against high risk concession contract KPIs and SLAs. You will lead a team of 4 within the FM Helpdesk team and work closely with the Head of Business Services to ensure the delivery of exceptional customer service.

The successful candidate will have a strong understanding of reactive, remedial and planned maintenance, as well as a good understanding of PFI/LIFT/BSF contract obligations. They will be confident in conducting presentations and have a genuine passion for Facilities Management and customer service delivery.

The role offers a great opportunity for growth and development, with the successful individual deputising the Head of Business Services and attending SLT-level meetings in their absence.

Key Responsibilities:

  • Manage the reactive job logging process for the concessions portfolio, ensuring adherence to SLA/KPI obligations and considering the effects of decisions, including financial and logistical implications.
  • Consistently improve CAFM system processes and reporting.
  • Take responsibility for the Customer Services team element of the provision of monthly client contractual reports and escalate any issues to the relevant EWFM team.
  • Manage and monitor the raising of purchase orders for reactive works and the efficient and timely processing of goods receipts.
  • Review aged open purchase orders within CAFM and progress through to completion.
  • Maintain a fundamental understanding of the risks associated with the company's contracts in relation to reactive and planned tasks and organise the Customer Services team to minimise these risks while providing an exceptional service to all customers.

Requirements:

  • Good leadership skills and experience.
  • Strong understanding of reactive, remedial and planned maintenance.
  • Good understanding of PFI/LIFT/BSF contract obligations.
  • Genuine passion for Facilities Management and customer service delivery.
  • Confident in conducting presentations.
", "lang_code": "en"}

  • Facilities Management Supervisor

    3 weeks ago

    Preston, Lancashire, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Facilities Management Contractor SupervisorWe are seeking a highly skilled Facilities Management Contractor Supervisor to join our team at Service Care Solutions Ltd. The successful candidate will be responsible for managing the building environment, ensuring safe, compliant, and quality services are provided.Key Responsibilities:Manage the...

  • Facilities Management Supervisor

    3 weeks ago

    Preston, Lancashire, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Facilities Management Contractor SupervisorWe are seeking a highly skilled Facilities Management Contractor Supervisor to join our team at Service Care Solutions Ltd. The successful candidate will be responsible for managing the building environment, ensuring safe, compliant, and quality services are provided.Key Responsibilities:Manage the...

  • Facilities Manager

    2 weeks ago

    Preston, Lancashire, United Kingdom Essential Employment Full time

    Job Title: Facilities ManagerWe are seeking a highly skilled and experienced Facilities Manager to join our team at Essential Employment. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our buildings and providing excellent customer service to our clients.Main Responsibilities:Building Environment...

  • Facilities Manager

    2 weeks ago

    Preston, Lancashire, United Kingdom Essential Employment Full time

    Job Title: Facilities ManagerWe are seeking a highly skilled and experienced Facilities Manager to join our team at Essential Employment. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our buildings and providing excellent customer service to our clients.Main Responsibilities:Building Environment...

  • Facilities Manager

    3 weeks ago

    Preston, Lancashire, United Kingdom Essential Employment Full time

    Job Title: Facilities ManagerWe are seeking a highly skilled and experienced Facilities Manager to join our team at Essential Employment. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our buildings and providing exceptional customer service to our clients.Main Responsibilities:Building Environment...

  • Facilities Manager

    3 weeks ago

    Preston, Lancashire, United Kingdom Essential Employment Full time

    Job Title: Facilities ManagerWe are seeking a highly skilled and experienced Facilities Manager to join our team at Essential Employment. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our buildings and providing exceptional customer service to our clients.Main Responsibilities:Building Environment...

  • Senior Maintenance Supervisor

    6 days ago

    Preston, Lancashire, United Kingdom CITIC Pacific Mining Management Full time

    Job Title: Senior Maintenance SupervisorCITIC Pacific Mining Management is seeking an experienced Senior Maintenance Supervisor to join our team. As a key member of our maintenance team, you will be responsible for overseeing the maintenance of our heavy equipment and ensuring that our operations run smoothly.Key Responsibilities:Supervise and coordinate the...

  • Senior Maintenance Supervisor

    6 days ago

    Preston, Lancashire, United Kingdom CITIC Pacific Mining Management Full time

    Job Title: Senior Maintenance SupervisorCITIC Pacific Mining Management is seeking an experienced Senior Maintenance Supervisor to join our team. As a key member of our maintenance team, you will be responsible for overseeing the maintenance of our heavy equipment and ensuring that our operations run smoothly.Key Responsibilities:Supervise and coordinate the...

  • Facilities Manager

    4 days ago

    Preston, Lancashire, United Kingdom Essential Employment Full time

    Job Title: Facilities ManagerWe are seeking a highly skilled and experienced Facilities Manager to join our team at Essential Employment. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our buildings and providing exceptional customer service to our clients.Main Responsibilities:Building Environment...

  • Facilities Manager

    4 days ago

    Preston, Lancashire, United Kingdom Essential Employment Full time

    Job Title: Facilities ManagerWe are seeking a highly skilled and experienced Facilities Manager to join our team at Essential Employment. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our buildings and providing exceptional customer service to our clients.Main Responsibilities:Building Environment...

  • Facilities Manager

    2 days ago

    Preston, Lancashire, United Kingdom Essential Employment Full time

    Job Title: Facilities ManagerWe are seeking a highly skilled and experienced Facilities Manager to join our team at Essential Employment. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our buildings and providing exceptional customer service to our clients.Main Responsibilities:Building Environment...

  • Facilities Manager

    2 days ago

    Preston, Lancashire, United Kingdom Essential Employment Full time

    Job Title: Facilities ManagerWe are seeking a highly skilled and experienced Facilities Manager to join our team at Essential Employment. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our buildings and providing exceptional customer service to our clients.Main Responsibilities:Building Environment...

  • Facilities Coordinator

    3 weeks ago

    Preston, Lancashire, United Kingdom Essential Employment Full time

    {"title": "Facilities Coordinator", "content": "Job SummaryWe are seeking a highly skilled Facilities Coordinator to join our team at Essential Employment. As a key member of our facilities management team, you will be responsible for ensuring the smooth operation of our buildings and providing exceptional customer service to our clients.Main...

  • Facilities Coordinator

    3 weeks ago

    Preston, Lancashire, United Kingdom Essential Employment Full time

    {"title": "Facilities Coordinator", "content": "Job SummaryWe are seeking a highly skilled Facilities Coordinator to join our team at Essential Employment. As a key member of our facilities management team, you will be responsible for ensuring the smooth operation of our buildings and providing exceptional customer service to our clients.Main...

  • Facilities Management Supervisor

    3 days ago

    Preston, Lancashire, United Kingdom Gleeson Recruitment Group Full time

    FM Helpdesk Manager Job DescriptionAs a FM Helpdesk Manager at Gleeson Recruitment Group, you will play a crucial role in ensuring the smooth operation of our facilities management services. Your primary responsibility will be to manage and monitor reactive, remedial, and planned maintenance jobs, ensuring adherence to SLAs and KPIs.Key...

  • Facilities Management Supervisor

    3 days ago

    Preston, Lancashire, United Kingdom Gleeson Recruitment Group Full time

    FM Helpdesk Manager Job DescriptionAs a FM Helpdesk Manager at Gleeson Recruitment Group, you will play a crucial role in ensuring the smooth operation of our facilities management services. Your primary responsibility will be to manage and monitor reactive, remedial, and planned maintenance jobs, ensuring adherence to SLAs and KPIs.Key...

  • Upholstery Cleaning Specialist

    4 weeks ago

    Preston, Lancashire, United Kingdom TC Facilities Management Full time

    About The RoleTC Facilities Management is seeking a skilled Upholstery Cleaner to support our Charity Client in Preston, PR1.Key Responsibilities:Clean and restore items of furniture to a high standardWork independently or as part of a small teamOperate machinery with training providedProvide excellent customer serviceOpportunities for career advancementWhat...

  • Janitor

    2 weeks ago

    Preston, Lancashire, United Kingdom TC Facilities Management Full time

    About The RoleTC Facilities Management is seeking a skilled Cleaner to support our clients in Preston, PR1.Key Responsibilities:General cleaning of our clients' sitePrioritize tasks and work to deadlinesExcellent attention to detail requiredWork independently or in a small teamProvide excellent customer serviceFull training provided on duties and...

  • Upholstery Cleaner

    2 weeks ago

    Preston, Lancashire, United Kingdom TC Facilities Management Full time

    About The RoleTC Facilities Management is seeking a skilled Upholstery Cleaner to support our Charity Client in Preston, PR1.Key Responsibilities:Clean and restore items of furniture to a high standardWork independently or as part of a small teamOperate machinery with training providedProvide excellent customer serviceOpportunities for career advancementWhat...

  • Upholstery Cleaning Specialist

    4 weeks ago

    Preston, Lancashire, United Kingdom TC Facilities Management Full time

    About The RoleTC Facilities Management is seeking a skilled Upholstery Cleaner to support our Charity Client in Preston, PR1.Key Responsibilities:Clean and restore items of furniture to a high standardWork independently or as part of a small teamOperate machinery with training providedProvide excellent customer serviceOpportunities for career advancementWhat...