![Local Pensions Partnership Administration (LPPA)](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
1 month ago
Hybrid Working with 2 days in Preston, Lancashire
- Do you have first class customer service skills?
- Want a role with no weekend, late nights, or Bank Holidays?
- Work for a company that offers career progressions.
- Incentives and recognition that rewards excellent member experience.
- Salary £22,900 working 37 hours per week – currently an early finish every Friday.
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.
If so, we want to talk to you…
A glance at the role:
We have the opportunity for a Customer Service Advisor to come and join us working on our Pensions Helpdesk, starting on 2nd September 2024. You will be confident and professional, providing the highest standard of customer service to members, employers and 3rd party calls into our Helpdesk.
The role is focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA within SLAs and to exacting standards, in a fast-paced busy environment.
This is an exciting time to join us as we have recently moved to a brand-new collaborative workspace in Preston City Centre.
You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
Please Note: Your first 3 weeks will be fully office based so we can support you through induction and a full training plan.
A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
What we can offer you:
- Competitive salary: £22,900.
- 37 hours per week.
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Employee recognition awards from your Peers to win Perk box Prizes.
- Incentives for excellent member experience, ranging from spot prizes to team nights out
- Lots of Ad Hoc prizes.
What you’ll be doing:
- To answer all calls within a pre-set time frame.
- To assist and help our members and employers receive first class service by answering questions and queries and taking ownership.
- To achieve a set of clear KPI targets with regards to Call length, Total handling times, Hold times and wrap/after call time.
- Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.
- Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
- To support the service provision, as appropriate, undertaking other duties commensurate.
- Sensitively and efficiently assist customers by resolving pension telephone queries and making appropriate referrals, as necessary.
- Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
- Work independently without close supervision.
- Meet and exceed agreed quality and performance targets.
What we need from you:
- Experience of contact centres would be advantageous especially in a high inbound call volume organisation.
- Experience of working to and consistently achieving challenging targets.
- Ability to maintain First Class customer service skills, whilst working with stretch targets.
- Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.
- Excellent oral and written (grammar) communication skills.
- A self-starter.
- Great interpersonal skills and empathetic listening skills.
- Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
- Strong problem-solving skills.
- Very Resilient and customer centric at all times.
- Ability to remain calm and patient.
- Team Player.
- Fast Learner and take ownership for gaining knowledge and understanding.
- A great sense of humour.
- You must be prepared to work flexibly to provide cover for call centre hours of 0800 to 1800 Monday to Friday (excluding Bank Holidays).
Desirable:
- Pensions or Financial services experience
Qualifications
- 5 GCSEs or equivalent including Maths and English at Grade C or above
Working with and upholding our values:
- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency
-
Customer Service Advisor
3 months ago
Preston, United Kingdom Fresh Perspective Resourcing Ltd Full timeJob title - Customer Service Advisor Salary - £20,000 to £24,000 Location - Preston Duration - Full time/ Hybrid Are you a Customer Service Advisor looking for a new challenge? Do you class yourself as a creative, organised and hard-working individual with high attention to detail? Are you a social media whizz who loves creating engaging content? Well...
-
Customer Service Advisor
21 hours ago
Preston, United Kingdom greenbean Full timeWe have an excellent opportunity for Customer Service Advisors to join a team in Preston on a temporary ongoing basis.Starting hourly rate of £11.44 increasing to £12.30 after working 12 weeks, with immediate start dates available! Full training will be provided for the role; however, a customer service background or call centre experience is extremely...
-
Customer Service Advisor
4 months ago
Preston, United Kingdom GLL Full timeGLL is looking for a Customer Service Advisor based at West View Leisure Centre in Preston, Lancashire. If you have the passion for people needed to deliver a first-class customer experience, this is your chance to chance to become the friendly face of a busy leisure centre. As Customer Service Advisor, you'll enjoy making a difference to every person who...
-
Customer Service Advisor
3 months ago
Preston, United Kingdom Recycling Lives Services Full time**Role**:Customer Service Advisor **Location**: Preston, PR1 **Hours**: Full time 42.75 hours per week, Mon - Fri **Salary**: £24,230.70 per annam **The opportunity** We are looking for an experienced Customer Service Advisor to join our established brokerage team, based at our Head Office facility in Preston. Reporting to the Customer Services...
-
Customer Service Advisor
3 months ago
Preston, United Kingdom GLL Full timeGLL is looking for a Customer Service Advisor at Fulwood Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres,...
-
Customer Service Advisor
3 months ago
Preston, United Kingdom GLL Full timeGLL is looking for a Customer Service Advisor at Fulwood Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres,...
-
Temporary Customer Service Advisor
4 weeks ago
Preston, United Kingdom Page Personnel Full timeAs a Temporary Customer Service Advisor you will be responsible for handling inbound calls from a UK customer base, handling customer queries and updating information on CRM systems. Client Details Our client is the leading supplier for energy across the North West region. They are looking for a Temporary Customer Service Advisor to join their Preston...
-
Customer Service Advisor
3 months ago
Preston, United Kingdom Ideal Sales Solutions Ltd Full time**Overview** Ideal4Finance are an FCA regulated retail, consumer, and commercial finance brokerage. Established in 2008 to level the playing field for SME retailers and manufactures offering finance to their customers. Based in the Northwest with a UK-wide focus we are one of the largest independent financial services businesses arranging consumer and...
-
Customer Service Advisor
3 months ago
Preston, United Kingdom Ideal Sales Solutions Ltd Full time**Overview** Ideal4Finance are an FCA regulated retail, consumer, and commercial finance brokerage. Established in 2008 to level the playing field for SME retailers and manufactures offering finance to their customers. Based in the Northwest with a UK-wide focus we are one of the largest independent financial services businesses arranging consumer and...
-
Customer Service
3 months ago
Preston, United Kingdom Hire Recruiter Full time**Customer Service / Account Advisor | Preston City Centre | £22,000 - £25,000 per annum** We are an online recruitment service. Working with employers throughout the UK, we offer bespoke recruitment solutions. Due to continued success, we are looking to recruit Customer Service/Account Advisor to join our team. This role is a **non-selling role and...
-
Temporary Customer Service Advisor
3 weeks ago
Preston, United Kingdom Page Personnel Full timeAs a Temporary Customer Service Advisor you will be responsible for handling inbound calls from a UK customer base, handling customer queries and updating information on CRM systems. Client DetailsOur client is the leading supplier for energy across the North West region. They are looking for a Temporary Customer Service Advisor to join their Preston team on...
-
Customer Service Advisor
3 months ago
Preston, United Kingdom Ideal Sales Solutions Ltd Full time**Overview** Ideal4Finance are an FCA regulated retail, consumer, and commercial finance brokerage. Established in 2008 to level the playing field for SME retailers and manufactures offering finance to their customers. Based in the Northwest with a UK-wide focus we are one of the largest independent financial services businesses arranging consumer and...
-
Customer Service Advisor
3 months ago
Preston, United Kingdom Ideal Sales Solutions Ltd Full time**Overview** Ideal4Finance are an FCA regulated retail, consumer, and commercial finance brokerage. Established in 2008 to level the playing field for SME retailers and manufactures offering finance to their customers. Based in the Northwest with a UK-wide focus we are one of the largest independent financial services businesses arranging consumer and...
-
Customer Service Advisor
3 months ago
Preston, United Kingdom Ideal Sales Solutions Ltd Full time**Overview** Ideal4Finance are an FCA regulated retail, consumer, and commercial finance brokerage. Established in 2008 to level the playing field for SME retailers and manufactures offering finance to their customers. Based in the Northwest with a UK-wide focus we are one of the largest independent financial services businesses arranging consumer and...
-
Customer Service Advisor
3 months ago
Preston, United Kingdom Multitask Recruitment Solutions Full timeMultitask Recruitment Solutions are looking for a **Customer Service Advisor** for our client based in **Walton Summit - Bamber Bridge**. **Working Hours**: - Mon - Fri 9am - 6pm - Occasional Saturday - 8.00am - 12pm **Qualifications / experience requirements**: - Customer service: 2 years (preferred) - Working in a busy call Centre environment...
-
Customer Service Advisor
3 months ago
Preston, United Kingdom The Best Connection Employment Group Full timeThe Best Connection are seeking a Customer Service Advisor for a client in Walton Summit, Bamber Bridge. This is a position offering a friendly and supportive environment which provides great opportunities with immediate starts after the interview process, and full training is provided. This job involves inbound and outbound calls to customers and...
-
Customer Service Advisor
2 months ago
Preston, United Kingdom NFU Agency Full time**The Role**: **Customer Service Advisor** **Circa £18,000 Salary (dependant on experience)** **Full Time position** **Permanent Contract** **Location: Preston** **Monday to Friday 9am - 5pm** **Introduction to NFU Mutual**: NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been...
-
Customer Service Advisor
3 months ago
Preston, United Kingdom D & E Employment and Training Ltd Full timeWe are currently recruiting for a customer services advisor to join our expanding team The role will involve Inbound and Outbound calls to customers and depots. **We Need you to have -**: - A positive energetic attitude - Willingness to learn - Outgoing and enthusiastic - Excellent telephone manner with previous experience essential - Work well under...
-
Temporary Customer Service Advisor
3 months ago
Preston, United Kingdom Page Personnel Full time3 month temp role with the possibility of being extended or going perm - Weekly pay **About Our Client**: Our client is the leading supplier for energy across the North West region. They are looking for a Temporary Customer Service Advisor to join their Preston team on a temp to perm basis! **As a Temporary Customer Service Advisor you will**: - Be first...
-
Temporary Customer Service Advisor
3 months ago
Preston, United Kingdom Page Personnel Full timeTemp to perm opportunity - Competitive hourly rate **About Our Client**: Our client is the leading supplier for energy across the North West region. They are looking for a Temporary Customer Service Advisor to join their Preston team on a temp to perm basis! **As a Temporary Customer Service Advisor you will**: - Be first point of contact for customers in...