Head of Operations Manager

6 days ago


Corby, Northamptonshire, United Kingdom CEVA Logistics Full time
Job Description

About the Role

We are seeking a highly experienced and skilled Head of Operations to join our team at CEVA Logistics. As a key member of our leadership team, you will be responsible for leading a large operational team and driving operational excellence and customer satisfaction.

Key Responsibilities

  • Lead a management team of two direct reports and 120 indirect reports to ensure operational excellence and customer satisfaction.
  • Develop and implement effective operational forecasting and planning to drive business growth and efficiency.
  • Drive outstanding customer service excellence and champion health, safety, and quality activities across the operation.
  • Implement cost-saving initiatives through effective LEAN and Financial KPI targets.
  • Act as the main point of contact for all operational performance activities and investigate problematic issues or failures.
  • Take ownership of monthly, quarterly, and yearly business reviews and create reporting packs for the customer on operational KPIs and metrics.

Requirements

  • Significant operational management experience leading large operational teams in a fast-paced multi-user environment.
  • Excellent leadership skills with demonstrable experience of driving innovation, change, and continuous improvement initiatives.
  • Strong customer focus with the ability to build credible internal and external relationships.
  • Proven experience of resource and budget management with experience of designing and developing commercial contracts.

What We Offer

We offer a competitive salary and benefits package, including annual leave entitlement, pension, and life assurance. We also offer access to an employee benefits platform that provides discounts on gym memberships and money off vouchers for a diverse range of retail, travel, and hospitality brands.

About CEVA Logistics

We value your professional and personal growth and offer plenty of career opportunities for you to thrive within our organization. Join us for a challenging and rewarding career.



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