Operational Excellence Manager
6 days ago
Job Summary:
As an Operations Development Executive at CEVA Logistics, you will lead a management team of two direct reports and 120 indirect reports, driving operational excellence and customer satisfaction through effective forecasting and planning.
Key Responsibilities:
- Lead a management team to achieve operational excellence and customer satisfaction
- Develop and implement operational forecasting and planning strategies
- Drive operational efficiencies and performance improvements
- Form a management team that fosters a culture of employee engagement, high performance, and continuous improvement
- Implement cost-saving initiatives through effective LEAN and Financial KPI targets
- Act as the main point of contact for operational performance activities, investigating problematic issues and implementing solutions
- Take ownership of monthly, quarterly, and yearly business reviews, creating reporting packs for customers on operational KPIs and metrics
- Build credible internal and external relationships, challenging the status quo and managing complex matters
- Implement corrective actions and ensure activities are in line with operational and contractual budgetary targets
Requirements:
- Proven experience in resource and budget management
- Experience in designing and developing commercial contracts
- Strong customer focus and ability to build credible relationships
- Confidence in challenging the status quo and managing complex matters
What We Offer:
- Competitive annual leave entitlement with a fantastic holiday buy scheme
- Pension and life assurance
- Access to an employee benefits platform offering discounts on gym memberships and money off vouchers for retail, travel, and hospitality brands
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