Aftersales Operations Manager

3 weeks ago

Corby, Northamptonshire, United Kingdom MSX INTERNATIONAL Full time

Operations Lead

Up to £46,000

Permanent Position

40 Hours Per Week

Field-Based Role

About MSX International

MSX International is seeking a dedicated individual to oversee the aftersales operations team, focusing on enhancing customer satisfaction metrics.

Key Responsibilities

The Operations Lead will be responsible for managing daily operations while ensuring adherence to established OEM protocols.

This position requires a minimum of three days on-site presence, with regular engagements at partner locations.

The Operations Lead will:

  • Direct the outsourced aftersales operations to achieve the necessary customer satisfaction scores as outlined by corporate guidelines.
  • Oversee daily operations, ensuring compliance with established processes.
  • Act as the primary contact for management regarding customer vehicles under agency oversight.
  • Implement quality control measures to guarantee that vehicles do not leave the facility with unresolved issues.
  • Address operational challenges and escalations promptly to minimize customer disruptions.
  • Ensure that any technical issues are reported by technicians through the designated communication channels.
  • Participate in daily and weekly operational meetings as required.
  • Utilize and ensure adherence to workshop automation and electronic vehicle health check systems.
  • Manage warranty submissions in line with company policies.
  • Ensure proper handling and retention of warranty-related parts as mandated.
  • Identify and address training needs for outsourced operations personnel.
  • Coordinate timely ordering of parts for incoming customer vehicles.
  • Oversee parts inventory management to prevent excessive ordering.
  • Report any parts-related concerns to the appropriate department head.

Candidate Profile

The ideal candidate will be driven by achieving and surpassing targets while upholding high service standards.

We are looking for someone who is:

  • Analytical and articulate.
  • Proficient with digital tools and technologies.
  • Able to communicate effectively with both internal teams and external partners.
  • Self-motivated, enthusiastic, and adaptable.
  • Organized and capable of managing teams effectively.
  • A collaborative team player with a proactive mindset and innovative ideas for improvement.
  • Equipped with strong written and verbal communication skills, alongside solid interpersonal and numerical abilities.

Working Conditions

This is a full-time position requiring 40 hours per week, with a minimum of three days spent on-site.

  • Salary: Up to £46,000
  • 25 days of annual leave plus public holidays
  • Company pension scheme
  • Healthcare cashback plan
  • Life insurance coverage
  • Company vehicle provision
  • Exclusive discounts on various purchases

About MSX International:

With a global workforce exceeding 5,000 employees, MSX International delivers leading expertise across various sectors, including:

  • Consumer Engagement
  • Parts and Service Performance
  • Actionable Insights
  • Diagnostics and Repair Enhancement
  • Warranty and Repair Efficiency
  • Technical Information
  • Learning Solutions
  • Sales Performance

Since 1931, we have built a reputation for trust and excellence, partnering with nearly every automotive manufacturer worldwide.

Our Purpose

To empower innovators and creators to excel in a dynamic environment.

Our Mission

To leverage our mobility expertise, the creativity of our global teams, and technology to develop customized and innovative solutions.

Our Vision

To enhance every journey within the mobility sector.

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