Aftersales Operations Manager

3 weeks ago

Corby, Northamptonshire, United Kingdom MSX INTERNATIONAL Full time

Operations Lead

Up to £46,000

Permanent Position

40 Hours per Week

Field-Based Role

About MSX International

MSX International is seeking a dedicated and driven individual to oversee the aftersales operations team at our designated site, with a focus on enhancing customer satisfaction metrics.

Key Responsibilities

The Operations Lead will be responsible for managing daily operations while ensuring adherence to established OEM protocols.

This position requires a minimum of three days on-site presence, with regular engagements at partner locations.

The Operations Lead will:

  • Direct the outsourced aftersales operations to achieve the necessary customer satisfaction scores as outlined by corporate guidelines.
  • Oversee daily operations, ensuring structured processes are followed.
  • Act as the primary contact for management regarding customer vehicles under agency oversight.
  • Implement quality control measures to guarantee that vehicles and courtesy cars are free from unresolved issues before leaving the site.
  • Address any operational delays or concerns promptly to minimize customer disruption.
  • Ensure that technical issues are reported by technicians through the appropriate channels.
  • Participate in daily and weekly meetings with management to provide updates and insights.
  • Utilize and ensure compliance with workshop automation and electronic vehicle health check systems.
  • Oversee warranty submissions in line with company policies.
  • Manage the retention of warranty-related parts as required.
  • Identify and address training needs for outsourced staff.
  • Ensure timely ordering of parts for incoming customer vehicles, including those needed for ongoing campaigns.
  • Monitor parts inventory to prevent excessive ordering.
  • Communicate any parts-related issues to the relevant department head.

Candidate Profile

The ideal candidate will possess a strong drive to meet and exceed operational targets while maintaining exceptional service standards.

We are looking for someone who is:

  • Analytical and articulate.
  • Proficient with digital tools and technologies.
  • Skilled in presenting and communicating effectively with both internal teams and external partners.
  • Self-motivated, enthusiastic, and adaptable.
  • Organized and capable of managing teams effectively.
  • A collaborative team player with a proactive mindset and a focus on continuous improvement.
  • Equipped with strong written and verbal communication skills, alongside excellent interpersonal abilities.

Work Schedule and Benefits

This is a full-time position requiring 40 hours per week, primarily field-based with on-site responsibilities.

  • Competitive salary up to £46,000.
  • 25 days of annual leave plus public holidays.
  • Company pension scheme with contributions.
  • Healthcare cashback program.
  • Life insurance coverage.
  • Company vehicle provided.
  • Exclusive discounts on various purchases.

About MSX International:

With a global workforce exceeding 5,000 across more than 80 countries, MSX International delivers industry-leading expertise in various domains, including:

  • Consumer Engagement
  • Parts, Accessories & Service Performance
  • Actionable Insights
  • Diagnostics & Repair Enhancement
  • Warranty and Repair Efficiency
  • Technical Information
  • Learning Solutions
  • Sales Performance

Since 1931, we have built a reputation for trust and reliability, partnering with nearly every automotive manufacturer worldwide.

Our Purpose

To empower individuals and organizations to thrive in a dynamic environment.

Our Mission

To leverage our expertise in mobility, the creativity of our global teams, and technological advancements to develop customized and innovative solutions.

Our Vision

To enhance every journey within the mobility sector.

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