Cluster Operations Manager

6 days ago


Bristol, Bristol, United Kingdom iQ Student Accommodation Full time

About the Role

iQ Student Accommodation is a leading provider of student accommodation in the UK, with a commitment to delivering exceptional experiences for our 30,000 students across 76 sites in 29 UK cities.

We are seeking an experienced Cluster Operations Manager to join our team, responsible for overseeing the efficient, safe, and profitable operation of our sites. This is an exciting opportunity for a motivated and ambitious individual to make a real impact on our students' experiences.

Key Responsibilities

  • Team Leadership: Coach, develop, and motivate your team to drive performance and deliver exceptional results.
  • Site Management: Oversee the management of multiple sites, ensuring seamless operations and high levels of resident satisfaction.
  • People Planning: Develop and implement proactive and strategic people planning approaches to drive business growth and success.
  • Resident Satisfaction: Promote resident satisfaction and retention by actively attracting five-star reviews and ensuring any complaints and service issues are dealt with promptly and effectively.
  • Leasing Performance: Be accountable for leasing performance in your cluster, driving revenue growth and maximizing occupancy rates.
  • Financial Management: Conduct monthly financial performance reviews for each site, ensuring accurate forecasting and budgeting.
  • Resident Welfare: Ensure resident welfare and offer support services where appropriate, maintaining a safe and healthy living environment.
  • Compliance: Manage and monitor compliance with health and safety standards, ensuring all sites meet regulatory requirements.
  • Maintenance and Reporting: Schedule planned maintenance and report processes, ensuring all sites are well-maintained and up-to-date.

About You

We are looking for an enthusiastic leader with excellent leadership and communication skills, who thrives in a fast-paced and dynamic environment. You will have experience in a similar role, with a proven track record of delivering results and driving business growth. You will be a strong communicator, with the ability to build relationships with stakeholders at all levels.

What We Offer

We offer a competitive salary and benefits package, as well as the opportunity to work with a leading provider of student accommodation in the UK. You will be part of a fun and supportive team, with a strong focus on delivering exceptional experiences for our students.



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