Front Desk Assistant

7 days ago


Epsom, Surrey, United Kingdom RBH Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Assistant. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide timely and efficient service to guests, responding to their needs and resolving any issues that may arise.
  • Work collaboratively with other departments to ensure seamless service delivery and a positive guest experience.
  • Assist with breakfast preparation, bar service, and meeting room setup and clearing.
  • Develop a strong understanding of our hotel operations, including guest services, food and beverage, and housekeeping.
  • Work a varied shift pattern, including nights and weekends, to ensure 24/7 guest service coverage.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • A positive and flexible attitude, with a willingness to learn and adapt to changing situations.
  • Basic computer skills and a professional telephone manner.
  • Reliable transportation to and from work, as we are not located centrally or near public transport links.
What We Offer
  • A competitive salary and benefits package, including discounted hotel room rates and extra days holiday for your birthday.
  • Flexible working arrangements and opportunities for career development and growth.
  • A dynamic and supportive work environment, with a focus on teamwork and guest satisfaction.

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