Workplace Experience Host

2 weeks ago

Epsom, United Kingdom CBRE Full time

Workplace Experience Host

Role Purpose
Responsible for the customer experience throughout the Epsom office by supporting with the delivery of facilities management duties. Providing a seamless and integrated service for clients, ensuring an efficient, professional, welcoming and exceptional experience for all building users.

Key Responsibilities

Provide an exceptional Customer Service experience to site residents and their guests,
acting as a single point of contact for all enquiries they may have.
Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times. Exceeding expectations should be a regular daily occurrence.
Efficient guest registration and host notification with the ability to remember guest names and faces, assist guests with e-registration
Issue passes in accordance with site security procedures and explain the HSE and
evacuation procedures to each guest and non-resident visitors.
To maintain a presence not just behind the desk but also in front and around the lobby
area ensuring a positive interaction with building users in all areas. Standing to meet and
greet is also required, particularly at peak times.
Ensure that all absences from the reception desk are managed so that the desk is never
left unattended during operational hours.
Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.
Book taxis and cars for staff and visitors as required from the approved site suppliers.
Administer the bookings for meeting rooms and inductions if required
To be competent and confident in the use of a range of relevant IT systems.
To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.
To undertake general team administration duties for the Facilities Management operation as directed.
To take ownership for the visual standards of the entire reception, hospitality and site
meeting room areas and all related areas that impact on the Customer Experience.
To support with the meeting room setups in the absence of a team member.
Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
Assist Security and Travel Planner with issues related to access cards and parking
Coordinate use of visitor parking managing expectations
Prompt and professional answering of telephone calls, taking messages and transferring of calls and information as required
manner
Replenishment of front of house refreshments and checking of the standards in the area
Coordinating meeting room and hospitality bookings and liaising with our caterers if
required
Maintaining and ordering stationery for front of house
Assistance with Audio Visual Equipment set up within the meeting rooms if required
Providing health & safety information for new starters
Assist in the QHSE activities, such as Weekly Floor Walks, Hazard Reporting, championing QHSE culture and providing support when necessary to the wider team
Be aware of and work to contractual service levels and key performance indicators
Be innovative and strive for continuous improvement
Be the ambassador for the account, by taking pride in personal appearance and ensuring that the appropriate corporate uniform is worn at all time.
To co-ordinate building events and delivery of health & wellbeing initiatives through the
relevant teams
To liaise with key stakeholders to organise and celebrate key seasonal events for building users
posters, notice boards and/or digital screens
To help build a directory of building concierge type services
To carry out any reasonable request from management

**This Job Description is of general nature. Actual duties and responsibilities can be specified or modified upon decision of direct supervisor.**

**Salary**: £22,672.00-£25,000.00 per year

**Benefits**:

- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Epsom: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Workplace Experience Assistant

    3 weeks ago

    Epsom, United Kingdom CBRE Full time

    **Role Purpose** We are now looking for a professional and personable workplace experience assistant to join our team. Our client is located in Epsom Surrey and it is a brand new office with beautiful outdoor spaces close to Epsom Downs. You will be joining a small team who is responsible for the Customer/Client Experience throughout the office. Providing a...

  • Workplace Experience Assistant

    7 days ago

    Epsom, United Kingdom CBRE Full time

    **Role Purpose** We are looking for a professional and personable workplace experience assistant to join our team. Our client is located in Epsom Surrey and it is a brand new office with beautiful outdoor spaces close to Epsom Downs. You will be joining a small team who is responsible for the Customer/Client Experience throughout the office. Providing a...

  • Hosted Account Lead

    3 weeks ago

    Epsom, United Kingdom Penta Consulting Limited Full time

    **ABOUT PENTA CONSULTING LTD** We are looking to hire an Hosted Account Lead to join our team. You will be an integral part of a global team with a key objective of ensuring a best-in-class experience to our hosted resources and clients. You will partner with business support, sales, to deliver a first class customer experience who work in the world’s...

  • Saturday Showroom Host

    2 weeks ago

    Epsom, United Kingdom Sandown Mercedes-Benz of Epsom Full time

    **Showroom Host** **Mercedes-Benz of Epsom** An opportunity has arisen to join us as a Showroom Host to work at our Epsom site. The main responsibility of the host is to provide an efficient, professional and welcoming point of contact for all visitors to the dealership and directing them to the department they are looking for. This role involves...

  • Saturday Showroom Host

    2 weeks ago

    Epsom, Surrey, United Kingdom Sandown Mercedes-Benz of Epsom Full time

    Showroom HostMercedes-Benz of EpsomAn opportunity has arisen to join us as a Showroom Host to work at our Epsom site. The main responsibility of the host is to provide an efficient, professional and welcoming point of contact for all visitors to the dealership and directing them to the department they are looking for.This role involves delivering the best...

  • Ward Host

    2 weeks ago

    Epsom, Surrey, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    As a ward hostess you will help to enhance our patient well-being and their experience in the hospital. Working closely with other hospital staff you will be expected to deliver a great level of customer service to all patients, visitors, staff and various stakeholders.Various positions available.Ward Host (Epsom)Role is based primarily at Epsom General...

  • Membership Experience Host

    1 month ago

    EPSOM, United Kingdom EVERLAST GYMS Full time

    Main Duties and Responsibilities: To maximise every member and guest's experience in our club. To support the sales and retention of memberships through excellent customer service. To contribute with the cleaning and hygiene standards of the club as and when required. To be a competent key holder of the club, covering shifts as and when required To have a...

  • Vip Hosts

    3 weeks ago

    Epsom, United Kingdom Fever Full time

    **Location: Fever Epsom** Are you a great team player? You don’t need any experience to join as a Host as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. **Can you** - _Welcome and engage every guest_ - _Have a great product knowledge and make recommendations that elevate guest...

  • Ward Host

    4 weeks ago

    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    As a ward hostess you will help to enhance our patient well-being and their experience in the hospital. Working closely with other hospital staff you will be expected to deliver a great level of customer service to all patients, visitors, staff and various stakeholders. Ward Host (Epsom) Role is based primarily at Epsom General Hospital You will be...

  • Ward Host

    1 week ago

    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    As a ward hostess you will help to enhance our patient well-being and their experience in the hospital. Working closely with other hospital staff you will be expected to deliver a great level of customer service to all patients, visitors, staff and various stakeholders. Various positions available. Ward Host (Epsom) Role is based primarily at Epsom...

  • Vip Hosts

    2 weeks ago

    Epsom, Surrey, United Kingdom Fever Full time

    Location: Fever EpsomAre you a great team player? You don't need any experience to join as a Host as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests.Can you- _Welcome and engage every guest_- _Have a great product knowledge and make recommendations that elevate guest experiences_- _Keep...

  • Restaurant Host

    3 weeks ago

    Epsom, United Kingdom Royal Automobile Club Full time

    **Restaurant Host £25,594** The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests. **Benefits of working at the Royal Automobile Club**: - 40 hour...

  • Service Host/hostess

    3 weeks ago

    Epsom, United Kingdom Sandown Mercedes-Benz of Epsom Full time

    **Part Time Service Host** **Mercedes-Benz of Epsom** An opportunity has arisen to join us as a Part Time Service Host to work at our Epsom dealership. The main responsibility of the host is to provide a face to face contact for all visiting Service customers ensuring they are checked in and the handover process is followed. All interactions with customers...

  • Service Host/hostess

    3 weeks ago

    Epsom, United Kingdom Sandown Mercedes-Benz of Epsom Full time

    **Part Time Service Host** **Mercedes-Benz of Epsom** An opportunity has arisen to join us as a Part Time Service Host to work at our Epsom dealership. The main responsibility of the host is to provide a face to face contact for all visiting Service customers ensuring they are checked in and the handover process is followed. All interactions with customers...

  • Live Tiktok Host

    2 weeks ago

    Epsom, United Kingdom ECM.London LTD Full time

    ECM.London LIVE Tiktok shop is among the elite live streaming shops in the UK's TikTok sphere, dedicated to refining the operations of our exceptional broadcasters. Role Overview**: We're on the hunt for an enthusiastic makeup and skincare junky - A dynamic and talented TikTok Entertainment Creators and Live Show Influencers who can dazzle our audience with...

  • Live Tiktok Host

    4 days ago

    Epsom, United Kingdom ECM.London LTD Full time

    ECM.London LIVE Tiktok shop is among the elite live streaming shops in the UK's TikTok sphere, dedicated to refining the operations of our exceptional broadcasters. Role Overview**: We're on the hunt for an enthusiastic makeup and skincare junky - A dynamic and talented TikTok Entertainment Creators and Live Show Influencers who can dazzle our audience with...

  • Party Host, Hobbledown, Epsom

    2 weeks ago

    Epsom, United Kingdom Kidspace Adventures Holdings Full time

    We are seeking applicants who can work at least one day at the weekend. The Escapade Group own and operate 5 visitor attractions within the M25. We welcome over 700,000 people a year through our doors and host over 3000 birthday parties a year. About the Role Whether it's a laser tag, classic, Nerf, teddy bear or archery party, it will be down to you to...

  • Event Assistant

    2 weeks ago

    Epsom, United Kingdom Animation Events Limited Full time

    **Event staff required for weddings & corporate events** **Immediate starts possible** Big personality, reliable and friendly staff required for event work in and around Surrey. We are a photo booth hire company looking for photo booth hosts at events and weddings. Work will include some technical responsibilities including setting up and running PC and...

  • Event Assistant

    2 weeks ago

    Epsom, United Kingdom Animation Events Limited Full time

    **Event staff required for weddings & corporate events** **Immediate starts possible** Big personality, reliable and friendly staff required for event work in and around Surrey. We are a photo booth hire company looking for photo booth hosts at events and weddings. Work will include some technical responsibilities including setting up and running PC and...

  • Event Assistant

    3 weeks ago

    Epsom, United Kingdom Animation Events Limited Full time

    **Event staff required for weddings & corporate events** Big personality, reliable and friendly staff required for event work in and around Surrey. We are a photo booth hire company looking for photo booth hosts at events and weddings. Work will include some technical responsibilities including setting up and running PC and printer and some heavy...