Night Receptionist

7 months ago

Epsom, United Kingdom AG Hotels Group Full time

AG Hotels Group is currently seeking an adept and confident Night Receptionist to join our team at **the Orchid Hotel, Epsom (KT19 0SH)**. We are in search of an individual who embodies our commitment to prioritizing guest satisfaction and exemplifies a fervent dedication to customer service and hospitality.

In the role of Night Receptionist, you will undertake the pivotal responsibility of ensuring the seamless operation of front desk procedures, conducting meticulous fire safety and security checks, and creating an environment where guests experience utmost convenience throughout their stay.

**Responsibilities**:

- Welcoming guests, processing check-ins and check-outs, and providing assistance with any inquiries or requests during these times;
- Maintaining cleanliness in both guest rooms and public areas
- Ensuring the security and safety of the premises during night time hours
- Participating in thorough shift handovers at the beginning and end of each shift
- Handling any unforeseen issues or challenges that may arise during the night
- Conducting regular inspections of the property to identify and report any maintenance issues or safety hazards

**Requirements**:

- Previous experience in a similar role is preferred
- Knowledge of hotel operations and basic computer skills
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to handle multiple tasks and work under pressure
- Attention to detail and problem-solving skills
- Availability to work overnight shifts, including weekends and holidays
- Professional appearance and demeaner

**Job Types**: Full-time, Permanent

Pay: £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme

Schedule:

- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Epsom, KT19 0SH: reliably commute or plan to relocate before starting work (required)

**Experience**:

- receptionist: 1 year (required)

Work Location: In person

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