Nights Guest Service Assistant

4 months ago

Epsom, United Kingdom RBH Full time
Holiday Inn Express London - Epsom Downs , Langley Vale Road, Epsom, Surrey, KT18 5LG SHARE:

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS EPSOM DOWNS

What you'll be doing...

Reporting to the Deputy General Manager. We are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Epsom Downs. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist & Food & Beverage Assistant - no shift is the same  This role aslo includes breakfast prep, bar service and setting up and clearing of meeting rooms.  Working 5 days out of 7, from 22:45 until 07:15.

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service 

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Guest Service Assistant you will need the following qualities and skills. 

  • Outstanding communication skills
  • Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up 
  • A can-do attitude
  • Computer literate with a professional telephone voice 
  • Transportation to get to work as we are not located centrally or near to public transport links.

 

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension

To learn more about our full benefits package,  to watch our employee benefits video.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH  

 

Holiday Inn Express London - Epsom Downs Langley Vale Road, Epsom, Surrey, KT18 5LG
  • Job Ref RBH14543
  • Branch Holiday Inn Express London - Epsom Downs
  • Location Epsom
  • Salary/Benefits £24,000
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern 22:45-07.15 Monday - Sunday w/ 2 Days off
  • Hours per week 40
  • Date posted 22/07/2024
  • Closing date 04/09/2024

With 120 stylish en-suite bedrooms and a modern purpose built meeting room, the hotel is the perfect choice for leisure and business travellers. All public areas and conference rooms within the hotel are fully air-conditioned and have complimentary WiFi access.

Located within the London commuter belt the hotel has good transport links with direct trains from Epsom Station to London Waterloo and Victoria every 10 minutes. The hotel is a short drive from Heathrow and Gatwick International Airports, 18 miles from Gatwick International and 25 miles from Heathrow making it ideal for commuting to London.

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