Hotel Receptionist

2 weeks ago

Epsom, United Kingdom AG Hotels Group Full time

AG Hotels Group is seeking a dedicated and customer-oriented Hotel Receptionist to join our team at **The Orchid Hotel, Epsom (KT19 0SH).** As a Hotel Receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operations of the hotel.

**Responsibilities**:

- Greet and check-in guests arriving during the shift
- Assist guests with inquiries, requests, and provide information about the hotel and local area
- Handle guest complaints or issues promptly and professionally
- Manage the check-out process and ensure accurate billing
- Handle cash and credit card transactions accurately
- Maintain the front desk area, ensuring it is clean, organized, and presentable
- Perform audit and ensure the safety and security of guests and the premises
- Perform administrative tasks, such as updating guest records and making reservations
- Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
- Handle emergency situations and follow appropriate procedures

**Requirements**:

- Previous experience as a hotel receptionist will be preferred
- Knowledge of PMS and basic computer skills
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to handle multiple tasks and work under pressure
- Attention to detail and problem-solving skills
- Availability to work on weekends and holidays
- Professional appearance and demeaner

**Job Types**: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: 24 - 32 per week

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Referral programme

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Application question(s):

- Have you worked on PMS system?
- Are you willing to do 7 - 3 and 3 - 11 shift?

**Experience**:

- Hotel: 1 year (required)

Work Location: In person

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