Hotel Receptionist

5 months ago

Epsom, United Kingdom AG Hotels Group Full time

AG Hotels Group is seeking a dedicated and customer-oriented Hotel Receptionist to join our team at **The Orchid Hotel, Epsom (KT19 0SH).** As a Hotel Receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operations of the hotel.

**Responsibilities**:

- Greet and check-in guests arriving during the shift
- Assist guests with inquiries, requests, and provide information about the hotel and local area
- Handle guest complaints or issues promptly and professionally
- Manage the check-out process and ensure accurate billing
- Handle cash and credit card transactions accurately
- Maintain the front desk area, ensuring it is clean, organized, and presentable
- Perform audit and ensure the safety and security of guests and the premises
- Perform administrative tasks, such as updating guest records and making reservations
- Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
- Handle emergency situations and follow appropriate procedures

**Requirements**:

- Previous experience as a hotel receptionist will be preferred
- Knowledge of PMS and basic computer skills
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to handle multiple tasks and work under pressure
- Attention to detail and problem-solving skills
- Availability to work on weekends and holidays
- Professional appearance and demeaner

**Job Types**: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: 24 - 32 per week

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Referral programme

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Application question(s):

- Have you worked on PMS system?
- Are you willing to do 7 - 3 and 3 - 11 shift?

**Experience**:

- Hotel: 1 year (required)

Work Location: In person

  • Night Receptionist

    6 months ago

    Epsom, United Kingdom AG Hotels Group Full time

    AG Hotels Group is currently seeking an adept and confident Night Receptionist to join our team at **the Orchid Hotel, Epsom (KT19 0SH)**. We are in search of an individual who embodies our commitment to prioritizing guest satisfaction and exemplifies a fervent dedication to customer service and hospitality. In the role of Night Receptionist, you will...

  • Night Receptionist

    6 months ago

    Epsom, United Kingdom AG Hotels Group Full time

    AG Hotels Group is currently seeking an adept and confident Night Receptionist to join our team at **the Orchid Hotel, Epsom (KT19 0SH)**. We are in search of an individual who embodies our commitment to prioritizing guest satisfaction and exemplifies a fervent dedication to customer service and hospitality. In the role of Night Receptionist, you will...

  • Receptionist

    6 months ago

    Epsom, United Kingdom Premier Inn Full time

    We're currently recruiting in our Epsom Central Premier Inn. Working 16 hours per week, paying up to £11.12 per hour. **Receptionist - Epsom - Epsom Central Premier Inn** Come and be a Receptionist at Premier Inn in Epsom. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy...

  • Receptionist

    5 months ago

    Epsom, United Kingdom Premier Inn Full time

    We're currently recruiting in our Epsom Central Premier Inn. Working 16 hours per week, paying up to £11.12 per hour. **Receptionist - Epsom - Epsom Central Premier Inn*** Come and be a Receptionist at Epsom Central Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to...

  • Night Receptionist

    6 months ago

    Epsom, United Kingdom AG Hotels Group Full time

    AG Hotels Group is looking for a hospitable and confident Night Receptionist to join our **Orchid Hotel in Epsom. **We are looking for someone who puts our people at the heart of everything we do and is passionate for customer service and hospitality. **Responsibilities**: 1. General reception duties and administration 2. Deal efficiently with enquiries...

  • Night Receptionist

    6 months ago

    Epsom, United Kingdom AG Hotels Group Full time

    AG Hotels Group is looking for a hospitable and confident Night Receptionist to join our **Orchid Hotel in Epsom. **We are looking for someone who puts our people at the heart of everything we do and is passionate for customer service and hospitality. **Responsibilities**: 1. General reception duties and administration 2. Deal efficiently with enquiries...

  • Night Receptionist

    6 months ago

    Epsom, United Kingdom AG Hotels Group Full time

    AG Hotels Group is looking for a hospitable and confident Night Receptionist to join our **Orchid Hotel in Epsom. **We are looking for someone who puts our people at the heart of everything we do and is passionate for customer service and hospitality. **Responsibilities**: 1. General reception duties and administration 2. Deal efficiently with enquiries...

  • Front Office Receptionist

    5 months ago

    Epsom, United Kingdom AG Hotels Group Full time

    AG Hotels Group is looking for a hospitable and confident Front of House Receptionist to join our **Orchid Hotel in Epsom. **We are looking for someone who puts our people at the heart of everything we do and is passionate for customer service and hospitality. **Responsibilities**: 1. General reception duties and administration 2. Deal efficiently with...

  • Night Receptionist

    6 months ago

    Epsom, United Kingdom Premier Inn Full time

    We're currently recruiting in our Epsom Central Premier Inn. Working 16 hours per week, paying up to £11.32 per hour. **Nights Team Member - Epsom Central Premier Inn -** Hotel** Come and be a Nights Team Member at Epsom Central Premier Inn. As the go-to for our hotel overnight guests, use your calm personality to ensure their safety and your customer...

  • Nights Guest Service Assistant

    1 month ago

    Epsom, United Kingdom RBH Hospitality Management Full time

    JOIN OUR FAMILYAt RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the...

  • Nights Guest Service Assistant

    1 month ago

    Epsom, United Kingdom RBH Hospitality Management Full time

    JOIN OUR FAMILYAt RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the...

  • Nights Guest Service Assistant

    4 months ago

    Epsom, United Kingdom RBH Full time

    Holiday Inn Express London - Epsom Downs , Langley Vale Road, Epsom, Surrey, KT18 5LG SHARE: JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors...