Workplace Experience Assistant

1 week ago


Epsom, United Kingdom CBRE Full time

**Role Purpose**

We are looking for a professional and personable workplace experience assistant to join our team. Our client is located in Epsom Surrey and it is a brand new office with beautiful outdoor spaces close to Epsom Downs. You will be joining a small team who is responsible for the Customer/Client Experience throughout the office. Providing a seamless and integrated service for clients, ensuring an efficient, professional, welcoming and exceptional experience for all building users.

Working Hours: 40 hours per week, Mon-Fri. Shifts are 7:00-16:00, 8:00-17:00 or 9:00-18:00

**Key Responsibilities**
- Provide an exceptional customer service experience to site residents and their guests, acting as a point of contact for all enquiries they may have
- To assist with the smooth running of the mail room, and ensuring all activities delivered are to agreed service levels.
- To assist with the management of hospitality and catering for customers
- Ensure guests are addressed & served courteously and their needs are anticipated at all times. Exceeding expectations should be a regular daily occurrence
- Provide annual leave cover for mailroom and front of house
- Become fully conversant with mailroom and front of house procedures
- Monitor and order stationery and office supplies, to ensure adequate stocks across all floors inc. accepting deliveries for office supplies
- Provide porterage services, and respond to all other reasonable requests for assistance
- Monitor and check bookings for meeting rooms and support with room setups.
- Assistance with Audio Visual Equipment set up within the meeting rooms if required
- To undertake administration duties for facilities management operation as directed
- To take ownership for the visual standards of the front of house, hospitality and site meeting room areas and all related areas that impact on the customer experience.
- Replenishment of front of house refreshments and checking of the standards in the area
- Ensure milk and fruits are delivered to kitchens
- Ensure all client desks meet the required standards.
- Assist with controlling post room costs such as franking and couriers
- Assist in the QHSE activities, such as weekly floor walks, observation/hazard reporting championing QHSE culture and providing support when necessary to the wider team
- Be aware of and work to contractual service levels and key performance indicators
- Be innovative and strive for continuous improvement
- Be the ambassador for the account, by taking pride in personal appearance and ensuring that the appropriate corporate uniform is worn at all time.
- To co-ordinate building events and delivery of health & wellbeing initiatives through the relevant teams
- To liaise with key stakeholders to organise and celebrate key seasonal events for building users
- To carry out any reasonable request from management

**Person Specification**

A highly motivated people person, capable of driving high performance and continuous development towards the delivery of the services. Able to demonstrate a natural passion and understanding of quality customer service.

**Essential**
- Excellent verbal, and good basic standard of written, communication skills
- General Health & Safety awareness.
- Basic knowledge of IT, including Microsoft Office packages
- Self-motivated and systematic
- Results/ task orientated, attention to detail and accuracy
- Excellent time management and organisational skills
- Ability to work as part of a team, as well as independently
- Previous experience of working in post room services

Pay: £22,672.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Paid volunteer time
- Referral programme
- Shuttle service provided

Schedule:

- 8 hour shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person



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