Customer Service Supervisor
6 days ago
Job Summary
We are seeking a highly motivated and experienced Telesales Supervisor to join our team at PartsPlus. As a key member of our sales team, you will be responsible for leading and managing a team of Telesales professionals to achieve and exceed sales growth.
Key Responsibilities
- Lead and manage a team of Telesales professionals to achieve sales targets and exceed customer expectations.
- Develop and implement sales strategies to drive business growth and improve customer satisfaction.
- Collaborate with the Business Development team to execute customer promotions and campaigns.
- Conduct regular performance reviews and provide coaching and feedback to team members.
- Support the recruitment and onboarding of new Telesales team members.
- Liaise with the Warehouse team to ensure efficient processing of returns and credit sales transactions.
- Liaise with the Accounts team to resolve customer account queries.
Requirements
- Proven experience in a supervisory or management role, preferably in a sales or customer service environment.
- Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
- Basic understanding of computer systems and software, with the ability to learn and adapt to new systems.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
As a Telesales Supervisor at PartsPlus, you will have the opportunity to work with a dynamic and growing company, with a focus on customer satisfaction and business growth. You will be part of a supportive team environment, with opportunities for professional development and career advancement.
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