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Sales and Customer Service Representative
2 months ago
Job Summary:
The Recruitment Co. is seeking a highly organized and customer-focused Sales Administrator to join our team. As a Sales Administrator, you will be responsible for providing exceptional customer service, processing sales orders, and maintaining accurate records.
Key Responsibilities:
- Provide a warm and friendly first point of contact to all external contacts, representing the company in a professional manner.
- Process sales orders accurately and efficiently, including sending order confirmations with accurate shipment dates.
- Process credit card payments via virtual terminal and maintain accurate records.
- Record all customer contact and relevant details within the company contact database (Microsoft Dynamics 365).
- Release orders for shipment to the warehouse accurately and in a timely manner.
- Communicate delivery date changes and updates to customers as required.
- Troubleshoot customer issues, maintaining control and ensuring full communication to final resolution.
- Generate quotations for customer requirements and follow up as necessary, recording feedback and liaising with managers to ensure competitiveness in the market.
- Develop technical product information and applications.
- Deliver and restock consignment cupboards within customer premises as required.
- SOURCE customer requested items from our existing vendor base and beyond as necessary.
- Place purchase orders with vendors for special order and drop ship requirements.
- Process paperwork for system-generated inventory purchase orders.
- Record all vendor contact and relevant details within the company ERP system (Microsoft Navision).
- Develop technical product information and applications.
- Be fully conversant with works order system and office procedures.
- Assist other team members with transactions in other departments as required.
- Contribute to the development of the business in general.
Requirements:
- Previous experience in a customer service environment is essential.
- Reliable, good organizational skills, enthusiastic, and conscientious.
- Excellent communication skills.
- Willingness to learn and train on the technical aspects of our clients' products.
