Customer Service Representative
3 weeks ago
About the Role:
We are seeking a highly organized and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, managing customer orders, and ensuring timely and cost-effective project management.
Key Responsibilities:
- Manage customer requirements and ensure accurate inputting of sales orders and job tickets.
- Project manage customer orders to meet customer expectations, working within estimated time and cost.
- Communicate effectively with customers and internal business functions to ensure seamless delivery.
- Aware of changes in technology and components related to customer requirements.
- Maintain a safe environment and support site safety objectives.
- Attend and contribute to Customer Service Team, Tier 2, and Planning meetings.
- First point of contact for quality issues reported by customers.
- Compliance to site environmental standards and support for site objectives.
- Adhere to training learnings to encourage a consistent approach to day-to-day tasks.
- Pursue best practice by improving internal customer-supplier relationships.
Goals and Objectives:
- Ensure business is conducted legally, ethically, and within the law, supporting the framework of ISO 14001 and OHSAS 18001.
- Create a safe working environment and participate in local risk assessments and mitigation.
- Conduct day-to-day business with integrity and accountability.
- Conduct business in accordance with SOX requirements.
- Support the change management process by delivering local and team objectives in a timely and structured manner.
- Support customer brands by value engineering their products and offering differentiation through quality and service.
- Reduce internal non-conformances through trending and the implementation of systemic fixes.
- Acknowledge individual endeavour and success.
Requirements:
- High levels of organizational skills and time management.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of customer service principles and practices.
- Ability to work collaboratively as part of a team.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading company in the industry.
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