Customer Service Representative
6 hours ago
About the Role:
We are seeking a highly organized and customer-focused individual to join our Customer Service team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service, managing customer orders, and ensuring timely and cost-effective project management.
Key Responsibilities:
- Manage customer requirements and ensure accurate inputting of sales orders and job tickets.
- Project manage customer orders to meet customer expectations, working within estimated time and cost.
- Communicate effectively with customers and internal business functions to ensure clear and timely updates.
- Aware of changes in technology and components related to customer requirements.
- Maintain a safe environment and support site safety objectives.
- Attend and contribute to Customer Service Team, Tier 2, and Planning meetings.
- First point of contact for quality issues reported by customers.
- Compliance to site environmental standards and support for site objectives.
- Adhere to training learnings to encourage a consistent approach to day-to-day tasks.
Goals and Objectives:
- Ensure business is conducted legally, ethically, and within the law, supporting the framework of ISO 14001 and OHSAS 18001.
- Create a safe working environment and participate in local risk assessments and mitigation.
- Conduct day-to-day business with integrity and accountability.
- Support the change management process by delivering local and team objectives in a timely and structured manner.
- Support customer brands by value engineering their products and offering differentiation through quality and service.
- Reduce internal non-conformances through trending and the implementation of systemic fixes.
About MCC Label:
MCC Label is a leading provider of innovative label solutions. We are committed to delivering exceptional customer service, quality products, and timely project management. If you are a motivated and customer-focused individual who is passionate about delivering results, we encourage you to apply for this exciting opportunity.
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