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Customer Service Representative

2 months ago

Daventry, Northamptonshire, United Kingdom MCC Label Full time
Job Title: Customer Service Representative

About the Role:

We are seeking a highly organized and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, managing customer orders, and ensuring timely and cost-effective solutions.

Key Responsibilities:

  • Manage customer requirements and communicate effectively with internal business functions.
  • Project manage customer orders to meet customer expectations, working within estimated time and cost.
  • Accurately update and communicate any changes to the customer delivery date.
  • Ensure all artwork approvals and colour targets are received in a timely manner in line with the production schedule.
  • Proactive communication with customers through regular telephone contact, visual meetings, and accompanied visits.
  • Awareness of any changes in technology/components relating to customer requirements.
  • Maintenance of a safe environment and support for the site safety objectives.
  • Attendance and proactive contribution to the Customer Service Team, Tier 2, and Planning meetings.
  • First point of contact for quality issues reported by the customer.
  • Compliance to the site environmental standards and support for the site objectives.
  • Adherence to training learnings to encourage a consistent approach to day-to-day tasks.
  • The pursuit of best practice by improving internal customer-supplier relationships.
  • Attendance and input into Artwork/New Product Development meetings.

Goals and Objectives:

  • Ensure business is conducted legally, ethically, and within the law, supporting the framework of ISO 14001 (Environment) and OHSAS 18001 (Health and Safety).
  • Create a safe working environment and participate in local risk assessments and mitigation.
  • Conduct the day-to-day business with integrity and accountability.
  • Conduct business in accordance with SOX requirements.
  • Support the change management process by delivering local and team objectives in a timely and structured manner, demonstrating a positive attitude.
  • Support customer brands by value engineering their products and offering differentiation through quality and service.
  • Reduce the number of internal non-conformances through trending and the implementation of systemic fixes.
  • Acknowledge individual endeavour and success.
  • Encourage continuous improvement by the development of local systems, working to Lean principles.
  • Demonstrate creativity and flexibility through creative thinking, encouraging flair and forward thinking.
  • Use the wider supply chain to bring about greater product offering.
  • Clearly communicate team and individual goals.
  • Drive the business goals through the team and management forums, demonstrating leadership and focus.
  • Demonstrate the ability to accept mistakes as learning, whilst discouraging repetitive errors.
  • Differentiate Multi Color from its competition by delivering excellence in Quality, Cost management, Service, and Technical excellence.
  • Encourage a 'Promotion from within' work environment by developing individuals and teams.
  • Celebrate success with individuals and the wider team.