Customer Service Representative
3 weeks ago
About the Role:
We are seeking a highly organized and customer-focused individual to join our Customer Service team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service, managing customer orders, and ensuring timely and cost-effective project management.
Key Responsibilities:
- Manage customer requirements and ensure accurate inputting of sales orders and job tickets.
- Project manage customer orders to meet customer expectations, working within estimated time and cost.
- Communicate effectively with customers and internal business functions to ensure clear and timely updates.
- Aware of any changes in technology/components relating to customer requirements.
- Maintenance of a safe environment and support for the site safety objectives.
- First point of contact for quality issues reported by the customer.
- Compliance to the site environmental standards and support for the site objectives.
Requirements:
- High levels of organizational skills and time management.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of customer service principles and practices.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A recognition and reward program for outstanding performance.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].
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