Customer Service Representative

3 weeks ago


Daventry, Northamptonshire, United Kingdom Adecco Full time
Customer Service Representative Opportunity

We are seeking a highly motivated and fluent Czech and/or Slovak speaker to join our customer service team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers over the phone, email, and live chat.

Key Responsibilities:
  • Provide outstanding service to customers, handling their queries, concerns, and feedback with empathy and professionalism.
  • Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
  • Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
  • Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
Requirements:
  • Excellent written and spoken Czech and/or Slovak language skills.
  • A genuine passion for delivering exceptional customer service that leaves a lasting impression.
  • Excellent communication skills and a friendly, approachable demeanor over the phone.
  • Basic IT skills, with the ability to learn new systems and utilize Microsoft office.
  • Ability to handle multiple tasks and prioritize effectively in a busy call centre environment.
  • Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
What We Offer:
  • Join a company that values diversity, inclusivity, and work-life balance.
  • Benefit from comprehensive training and ongoing support to excel in your role.
  • Enjoy excellent career progression opportunities.
  • Receive competitive pay and exciting benefits.
  • Be part of a positive and vibrant work culture, where your contributions are recognized and celebrated.


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